# Chores Away > Book vetted cleaners for your home or office across Auckland. See your exact GST-inclusive price, choose who comes and pay only after the clean. Chores Away is an Auckland cleaning company for homes and businesses, with upfront prices, vetted independent professionals and payment after the clean. - Legal entity: Chores Away Ltd (NZBN 9429051748593) - Service area: Auckland, New Zealand - Booking: online at choresaway.co.nz or in the Chores Away app (iOS and Android) - Prices checked: 2026-11-04. All prices are in NZD and include GST. - Facebook: https://www.facebook.com/choresawaynz - Instagram: https://www.instagram.com/choresaway_nz/ - LinkedIn: https://www.linkedin.com/company/choresaway/ ## Why Chores Away is different - Fully online: you book in the Chores Away app or on choresaway.co.nz, and manage the booking there. - You choose the date, the time and your professionals. - Your date and time are guaranteed. Many other platforms take bookings online but manage the schedule offline, so a booked slot is not guaranteed. What you see is what you get. ## Residential cleaning services ### Essential Upkeep - Page: https://choresaway.co.nz/services/essential-upkeep - Summary: A reliable, recurring clean to maintain your home's hygiene and tidiness. Perfect for busy Kiwis wanting to come home to a sparkling space without the hassle. - Detail: The Essential Upkeep is designed for homes that need consistent, reliable maintenance. This standard clean covers all your basic requirements, including dusting, wiping benchtops, taking out the rubbish, vacuuming, and mopping floors across your main living spaces, bedrooms, and bathrooms. It is ideal for weekly or fortnightly schedules to keep daily dust and grime at bay, ensuring your home is always guest-ready and relaxing to live in. - Pricing: fixed price, from $106.55 one-off, $90.56 on a recurring plan (GST incl.) - What's included: - Bedroom: Clean Skirting Boards, Clean Window Sills, Dust Surfaces, General Tidy, Make Bed (No Linen Change), Polish Mirrors & Glass, Remove Cobwebs, Sanitize Touch Points, Vacuum Floor, Vacuum Wardrobe Floor - Kitchen: Clean Bench-tops, Clean Floor, Clean Microwave, Clean Sink & Taps, Clean Skirting Boards, Clean Stovetop, Dust Window Sills, Empty Bin, General Tidy, Load Dishwasher, Remove Cobwebs, Sanitize Touch Points, Wipe Appliances, Wipe Cabinet Doors, Wipe Small Appliances - Extra Living Room: Clean Floor, Clean Skirting Boards, Clean Sofa & Cushions, Clean Window Sills, Dust Entertainment Unit, Dust Tables, General Tidy, Polish Mirrors & Glass, Remove Cobwebs, Sanitize Touch Points - Living, Hallway, Entry: Clean Décor & Ornaments, Clean Doors, Frames & Handles, Clean Mirrors & Glass, Clean Skirting Boards, Dust Window Sills & Ledges, General Tidy, Remove Cobwebs, Sanitize High-Touch Points, Spot-Check Walls & Doors, Vacuum & Mop Floors, Vacuum Upholstery & Sofas, Wipe Furniture & Surfaces - Bathroom: Clean Bath & Taps, Clean Floor, Clean Shower & Glass, Clean Skirting Boards, Clean Vanity & Sink, Clean Window Sills, Disinfect Toilet, General Tidy, Polish Mirrors, Remove Cobwebs, Sanitize Touch Points, Wipe Cabinet Doors, Wipe Rails & Holders - Separate Toilet: Clean Floor, Clean Skirting Boards, Clean Vanity & Sink, Disinfect Toilet, General Tidy, Polish Mirror, Remove Cobwebs, Sanitize Touch Points - Stairs: Clean Handrails & Balustrades, Clean Stairs, Clean Step Skirting Boards, General Tidy, Remove Cobwebs, Sanitize Touch Points - Study / Home Office: Clean Floor, Clean Skirting Boards, Clean Window Sills, Dust Surfaces, General Tidy, Remove Cobwebs, Sanitize Touch Points - Dedicated Laundry: Clean Countertops, Clean Floor, Clean Laundry Sink, Clean Skirting Boards, Clean Window Sills, General Tidy, Remove Cobwebs, Sanitize Touch Points, Wipe Cabinet Doors, Wipe Laundry Appliances - Window exterior clean: Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean - Outdoor Living / BBQ: Clean BBQ Floor, General Tidy, Remove Cobwebs, Sanitize Touch Points, Wipe BBQ Surfaces, Wipe Bench-tops, Wipe Cabinet Doors, Wipe Outdoor Furniture - Garage Single: Clean Bench & Sink, Clean Garage Floor, Clean Skirting Boards (If Any), General Tidy, Remove Cobwebs, Sanitize Touch Points - Garage Double: Clean Bench & Sink, Clean Garage Floor, Clean Skirting Boards (If Any), General Tidy, Remove Cobwebs, Sanitize Touch Points - Optional add-ons (extra cost, chosen during booking, not part of the standard clean): - Bedroom: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Linen Change, Skirting Board Detail Clean, Wardrobe Interior Refresh - Kitchen: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Dishwasher Internal Refresh, Double Oven Refresh, Full Wall Refresh, Glass Doors (Internal), Inside Double Fridge Refresh, Inside Single Fridge Refresh, Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Rangehood Filter Degrease, Single Oven Refresh, Skirting Board Detail Clean, Splash-back degrease - Extra Living Room: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean - Living, Hallway, Entry: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean - Bathroom: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Shower Deluxe Package, Shower Glass Restoration, Shower Grout Treatment, Shower head descaling, Skirting Board Detail Clean, Toilet descale, Vent cleaning - Separate Toilet: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean, Toilet descale - Stairs: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Skirting Board Detail Clean - Study / Home Office: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean - Dedicated Laundry: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Clothes Folding, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean, Washing Machine Refresh - Window exterior clean: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Balustrade Polish, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Sliding Door & Balcony Glass - Outdoor Living / BBQ: BBQ Deep Clean, Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Garage Single: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean - Garage Double: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean - Scope boundaries: Essential Upkeep covers the selected rooms and the standard tasks shown in the checklist. Extra work such as inside-appliance cleaning, heavy stain treatment, internal windows, upholstery, mould remediation, and moving heavy items can be added to your booking as an add-on. Please leave personal belongings accessible and let us know about any priorities before your clean. - Presets: - 1 Bedroom, 1 Kitchen, 1 Bathroom, 1 Living Room (from $106.55): Routine care for solo dwellers or couples. Key areas kept fresh every visit. - 2 Bedrooms, 1 Kitchen, 1 Bathroom, 1 Living Room (from $125.56): Regular clean for compact homes. The essentials done right, every time. - 3 Bedrooms, 1 Kitchen, 1 Bathroom, 1 Living Room (from $144.57): New Zealand's most common home, maintained with consistency. - 3 Bedrooms, 1 Kitchen, 2 Bathrooms, 1 Living Room (from $174.10): Complete routine for medium homes. Three beds and two bathrooms covered. - 4 Bedrooms, 1 Kitchen, 2 Bathrooms, 1 Living Room (from $193.11): Full upkeep for large family homes. Every room, every visit. - 5 Bedrooms, 1 Kitchen, 3 Bathrooms, 1 Living Room (from $241.65): Ongoing care for spacious properties. Total coverage, nothing missed. - Book this service: https://choresaway.co.nz/book/essential-upkeep/presets ### Easy Move - Page: https://choresaway.co.nz/services/easy-move - Summary: A thorough, top-to-bottom clean designed specifically for empty homes. We tackle the tough grime so you can focus on the shift. - Detail: Moving out is stressful enough without worrying about the cleaning. Easy Move is a detailed, fixed-price service for empty homes, with a clear room-by-room scope that helps you prepare for move-in, move-out, or end-of-tenancy handover. - Pricing: fixed price, from $245.31 (GST incl.) - What's included: - Bedroom: Clean Floor, Clean Wardrobes Inside & Out, Clean Window Tracks & Sills, Damp-Wipe Skirting Boards, General Tidy, Polish Mirrors & Glass, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls - Kitchen: Clean Bench-tops, Clean Floor, Clean Sink & Taps, Clean Window Tracks & Sills, Damp-Wipe Skirting Boards, Degrease Rangehood & Filters, Empty & Reline Bins, Remove Cobwebs, Sanitize Touch Points, Scrub Stovetop & Hobs, Spot Clean Walls, Wipe Appliances - Extra Living Room: Clean Floor, Clean Window Tracks & Sills, Damp-Wipe Skirting Boards, General Tidy, Polish Mirrors & Glass, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls - Living, Hallway, Entry: Clean Doors, Frames & Handles, Clean Mirrors & Glass, Clean Skirting Boards, Clean Window Tracks & Sills, General Tidy, Remove Cobwebs, Sanitize High-Touch Points, Spot Clean Walls, Vacuum & Mop Floors, Wipe Built-In Fixtures & Shelving - Bathroom: Clean Bathroom Cabinets, Clean Exhaust Fan, Clean Floor, Clean Window Tracks & Sills, Damp-Wipe Skirting Boards, Deep Clean & Descale Bath/Vanity, Descale Shower & Glass, Disinfect Toilet, Polish Mirrors, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls - Separate Toilet: Clean Floor, Clean Tracks & Sills (If Any), Clean Vanity & Sink, Damp-Wipe Skirting Boards, Disinfect Toilet, Polish Mirror, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls - Stairs: Clean Staircase Floor, General Tidy, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls, Wipe & Sanitize Handrails, Wipe Stair Skirting Boards - Study / Home Office: Clean Floor, Clean Window Tracks & Sills, Damp-Wipe Skirting Boards, General Tidy, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls - Dedicated Laundry: Clean Floor, Clean Laundry Cabinets, Clean Window Tracks & Sills, Damp-Wipe Skirting Boards, Remove Cobwebs, Sanitize Touch Points, Scrub Laundry Tub, Spot Clean Walls, Wipe Laundry Appliances - Window exterior clean: Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean - Outdoor Living / BBQ: Clean BBQ Floor, General Tidy, Remove Cobwebs, Spot Clean Walls, Wipe Cabinet Exteriors, Wipe Countertops, Wipe High-Touch Points - Garage Single: Clean Garage Floor, Clean Skirting Boards (If Any), Clean Tracks & Sills (If Any), Dust & Spot Clean Walls, General Tidy, Remove Cobwebs, Sanitize Touch Points - Garage Double: Clean Skirting Boards (If Any), Clean Tracks & Sills (If Any), Deep Clean Garage Floor, Dust & Spot Clean Walls, General Tidy, Remove Cobwebs, Sanitize Touch Points, Sweep Garage Floor, Wipe Garage Door Panels - Optional add-ons (extra cost, chosen during booking, not part of the standard clean): - Bedroom: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Linen Change - Kitchen: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Dishwasher Internal Refresh, Double Oven Refresh, Full Wall Refresh, Glass Doors (Internal), Inside Double Fridge Refresh, Inside Single Fridge Refresh, Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Internal Cabinet Refresh, Rangehood Filter Degrease, Single Oven Refresh - Extra Living Room: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Living, Hallway, Entry: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Bathroom: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Shower Deluxe Package, Shower Glass Restoration, Shower Grout Treatment - Separate Toilet: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Stairs: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling) - Study / Home Office: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Dedicated Laundry: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Clothes Folding, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Washing Machine Refresh - Window exterior clean: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Balustrade Polish, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Sliding Door & Balcony Glass - Outdoor Living / BBQ: BBQ Deep Clean, Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Garage Single: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Garage Double: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Scope boundaries: Easy Move covers the selected empty rooms and the standard tasks shown in the checklist. Common handover extras, such as oven interiors, rangehood filters, fridge interiors, carpet treatment, windows, blinds, wall washing, grout, mould treatment, vents, and rubbish removal, can be added to your booking as an add-on. Compare this scope with your property manager's checklist before booking. Cleaning does not cover repairs, permanent damage, fair wear and tear, gardening, belongings, or the full bond outcome. - Presets: - 1 Bedroom, 1 Kitchen, 1 Bathroom, 1 Living Room (from $245.31): Bond-ready clean for 1-bed apartments. Meticulous from entry to exit. - 2 Bedrooms, 1 Kitchen, 1 Bathroom, 1 Living Room (from $283.65): Move-out or move-in clean for small homes. Leave it spotless for the next chapter. - 3 Bedrooms, 1 Kitchen, 1 Bathroom, 1 Living Room (from $321.99): Clean for the handover. New Zealand's most common home cleaned to landlord standard. - 3 Bedrooms, 1 Kitchen, 2 Bathrooms, 1 Living Room (from $406.31): Full move clean with two bathrooms. Deep-scoured and inspection-ready. - 4 Bedrooms, 1 Kitchen, 2 Bathrooms, 1 Living Room (from $444.65): Complete move clean for large homes. Every room, every surface, nothing left behind. - 5 Bedrooms, 1 Kitchen, 3 Bathrooms, 1 Living Room (from $567.31): End-of-tenancy clean for large properties. Ready to hand back the keys. - Book this service: https://choresaway.co.nz/book/easy-move/presets ### Hybrid Cleaning - Page: https://choresaway.co.nz/services/hybrid-cleaning - Summary: Get the best of both worlds with The Hybrid Clean, it mix Essential Upkeep and Deep Detail cleaning across your home, room by room. - Detail: The Hybrid Clean is designed for homes where different rooms have different needs. Your guest bedroom might only need the Essential Upkeep vacuum and dust, while your bathroom and kitchen deserve a thorough Deep Detail scrub. Simply tell us which rooms need Essential Upkeep and which need the Deep Detail treatment, and we tailor our approach accordingly. It is the smart, cost-effective way to prioritise your cleaning budget without compromising on the results that matter most. Whether it is two bedrooms on Essential Upkeep with a Deep Detailed bathroom, or an Essential Upkeep living area paired with a fully detailed kitchen, The Hybrid Clean gives you complete flexibility in a single, seamless booking. - Pricing: fixed price, from $191.18 one-off, $162.50 on a recurring plan (GST incl.) - What's included: - Bedroom: Clean Skirting Boards, Clean Window Sills, Dust Surfaces, General Tidy, Make Bed (No Linen Change), Polish Mirrors & Glass, Remove Cobwebs, Sanitize Touch Points, Vacuum Floor, Vacuum Wardrobe Floor - Kitchen: Clean Bench-tops, Clean Floor, Clean Microwave, Clean Sink & Taps, Clean Skirting Boards, Clean Stovetop, Dust Window Sills, Empty Bin, General Tidy, Load Dishwasher, Remove Cobwebs, Sanitize Touch Points, Wipe Appliances, Wipe Cabinet Doors, Wipe Small Appliances - Extra Living Room: Clean Floor, Clean Skirting Boards, Clean Sofa & Cushions, Clean Window Sills, Dust Entertainment Unit, Dust Tables, General Tidy, Polish Mirrors & Glass, Remove Cobwebs, Sanitize Touch Points - Living, Hallway, Entry: Clean Décor & Ornaments, Clean Doors, Frames & Handles, Clean Mirrors & Glass, Clean Skirting Boards, Dust Window Sills & Ledges, General Tidy, Remove Cobwebs, Sanitize High-Touch Points, Spot-Check Walls & Doors, Vacuum & Mop Floors, Vacuum Upholstery & Sofas, Wipe Furniture & Surfaces - Bathroom: Clean Bath & Taps, Clean Floor, Clean Shower & Glass, Clean Skirting Boards, Clean Vanity & Sink, Clean Window Sills, Disinfect Toilet, General Tidy, Polish Mirrors, Remove Cobwebs, Sanitize Touch Points, Wipe Cabinet Doors, Wipe Rails & Holders - Separate Toilet: Clean Floor, Clean Skirting Boards, Clean Vanity & Sink, Disinfect Toilet, General Tidy, Polish Mirror, Remove Cobwebs, Sanitize Touch Points - Stairs: Clean Handrails & Balustrades, Clean Stairs, Clean Step Skirting Boards, General Tidy, Remove Cobwebs, Sanitize Touch Points - Study / Home Office: Clean Floor, Clean Skirting Boards, Clean Window Sills, Dust Surfaces, General Tidy, Remove Cobwebs, Sanitize Touch Points - Dedicated Laundry: Clean Countertops, Clean Floor, Clean Laundry Sink, Clean Skirting Boards, Clean Window Sills, General Tidy, Remove Cobwebs, Sanitize Touch Points, Wipe Cabinet Doors, Wipe Laundry Appliances - Window exterior clean: Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean - Outdoor Living / BBQ: Clean BBQ Floor, General Tidy, Remove Cobwebs, Sanitize Touch Points, Wipe BBQ Surfaces, Wipe Bench-tops, Wipe Cabinet Doors, Wipe Outdoor Furniture - Garage Single: Clean Bench & Sink, Clean Garage Floor, Clean Skirting Boards (If Any), General Tidy, Remove Cobwebs, Sanitize Touch Points - Garage Double: Clean Bench & Sink, Clean Garage Floor, Clean Skirting Boards (If Any), General Tidy, Remove Cobwebs, Sanitize Touch Points - Optional add-ons (extra cost, chosen during booking, not part of the standard clean): - Bedroom: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Linen Change, Skirting Board Detail Clean, Wardrobe Interior Refresh - Kitchen: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Dishwasher Internal Refresh, Double Oven Refresh, Full Wall Refresh, Glass Doors (Internal), Inside Double Fridge Refresh, Inside Single Fridge Refresh, Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Rangehood Filter Degrease, Single Oven Refresh, Skirting Board Detail Clean, Splash-back degrease - Extra Living Room: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean - Living, Hallway, Entry: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean - Bathroom: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Shower Deluxe Package, Shower Glass Restoration, Shower Grout Treatment, Shower head descaling, Skirting Board Detail Clean, Toilet descale, Vent cleaning - Separate Toilet: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean, Toilet descale - Stairs: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Skirting Board Detail Clean - Study / Home Office: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean - Dedicated Laundry: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Clothes Folding, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean, Washing Machine Refresh - Window exterior clean: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Balustrade Polish, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Sliding Door & Balcony Glass - Outdoor Living / BBQ: BBQ Deep Clean, Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Garage Single: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean - Garage Double: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Skirting Board Detail Clean - Scope boundaries: Hybrid Cleaning combines the selected cleaning standards and rooms shown in your booking. The final scope depends on the rooms, standard, and tasks selected. Specialist work, repairs, moving heavy items, and tasks not listed in the booking are not included unless specifically agreed. - Presets: - 1 Bedroom, 1 Kitchen, 1 Bathroom, 1 Living Room (from $191.18): Hybrid refresh for compact spaces. Standard maintenance with deep touches where needed. - 2 Bedrooms, 1 Kitchen, 1 Bathroom, 1 Living Room (from $229.45): Balanced clean for small homes. Routine areas maintained, key spots treated. - 3 Bedrooms, 1 Kitchen, 1 Bathroom, 1 Living Room (from $210.16): Hybrid care for the classic Kiwi home. Routine maintenance meets targeted detail. - 3 Bedrooms, 1 Kitchen, 2 Bathrooms, 1 Living Room (from $289.23): Balanced deep and standard clean for medium homes. Nothing overlooked. - 4 Bedrooms, 1 Kitchen, 2 Bathrooms, 1 Living Room (from $351.03): Full hybrid service for large family homes. Depth and coverage across every room. - 5 Bedrooms, 1 Kitchen, 3 Bathrooms, 1 Living Room (from $324.91): Maximum hybrid coverage for spacious properties. All areas cleaned, priority spots treated deeply. - Book this service: https://choresaway.co.nz/book/hybrid-cleaning/presets ### Deep Detail - Page: https://choresaway.co.nz/services/deep-detail - Summary: An intensive, room-by-room deep clean targeting hidden dust, buildup, and neglected areas. Perfect for a seasonal refresh. - Detail: Sometimes your home needs more than just a quick once-over. The Deep Detail is our most thorough spring cleaning service, reaching the spots normally missed during a standard clean. We focus on heavy buildup, window tracks, ceiling fans, and detailed scrubbing of wet areas. It is highly recommended once or twice a year, or before hosting major events, to reset your home's baseline cleanliness and restore its sparkle. - Pricing: fixed price, from $253.01 one-off, $227.71 on a recurring plan (GST incl.) - What's included: - Bedroom: Clean Wardrobe Tracks, Clean Window Tracks & Sills, Damp-Wipe Skirting Boards, Damp-Wipe Surfaces, General Tidy, Polish Mirrors, Remove Cobwebs & Dust Ceiling Fixtures, Sanitize Touch Points, Spot Clean Walls, Vacuum Behind Furniture, Vacuum Floor - Kitchen: Clean & Sanitize Bench-tops, Clean Floor, Clean Kickboards, Clean Range Hood, Clean Sink & Taps, Clean Small Appliances, Clean Window Tracks & Sills, Damp-Wipe Skirting Boards, Degrease Splash-back, Empty & Reline Bins, General Tidy, Remove Cobwebs & Dust Ceiling Fixtures, Sanitize Touch Points, Spot Clean Walls, Wipe Cabinet Doors, Wipe Dishwasher - Extra Living Room: Clean Ceiling Fan, Clean Floor, Clean Sofa & Cushions, Clean Window Tracks & Sills, Damp-Wipe Skirting Boards, General Tidy, Polish Mirrors & Glass, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls, Wipe Entertainment Unit - Living, Hallway, Entry: Clean Décor & Ornaments, Clean Doors, Frames & Handles, Clean Mirrors & Glass, Clean Skirting Boards, Clean Window Tracks & Sills, Deep Clean Furniture & Surfaces, Deep Vacuum & Mop Floors, General Tidy, Remove Cobwebs & Dust Ceiling Fixtures, Sanitize High-Touch Points, Spot Clean Walls, Vacuum Upholstery & Sofas - Bathroom: Clean Exhaust Fan Cover, Clean Floor, Clean Vanity & Sink, Clean Window Tracks & Sills, Clear Plugs & Drains, Damp-Wipe Skirting Boards, Deep Scrub Bath, Tiles & Grout, Descale & Disinfect Toilet, General Tidy, Polish Mirrors, Remove Cobwebs & Dust Ceiling Fixtures, Sanitize Touch Points, Spot Clean Walls, Wipe Cabinet Doors - Separate Toilet: Clean Floor, Clean Tracks & Sills (If Any), Clean Vanity & Sink, Damp-Wipe Skirting Boards, Descale & Sanitize Toilet, General Tidy, Polish Mirror, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls - Stairs: Clean Staircase Floor, Damp-Wipe Step Skirting Boards, Dust & Wipe Balustrades, General Tidy, Remove Cobwebs, Sanitize & Polish Handrails, Sanitize Touch Points, Spot Clean Walls - Study / Home Office: Clean Floor, Clean Window Tracks & Sills, Damp-Wipe Hard Surfaces, Damp-Wipe Skirting Boards, General Tidy, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls - Dedicated Laundry: Clean Floor, Clean Window Tracks & Sills, Damp-Wipe Skirting Boards, General Tidy, Remove Cobwebs, Sanitize Touch Points, Scrub Sink & Descale Taps, Spot Clean Walls, Wipe Cabinet Doors, Wipe Laundry Appliances - Window exterior clean: Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean, Window exterior clean - Outdoor Living / BBQ: Clean & Sanitize Bench-tops, Clean BBQ Floor, General Tidy, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls, Wipe BBQ Exterior, Wipe Outdoor Furniture - Garage Single: Clean Garage Floor, Clean Internal Garage Door, Clean Skirting Boards (If Any), Clean Window Tracks (If Any), Dust Garage Walls, General Tidy, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls - Garage Double: Clean Internal Garage Door, Clean Skirting Boards (If Any), Clean Window Tracks (If Any), Deep Clean Garage Floor, Dust Garage Walls, General Tidy, Remove Cobwebs, Sanitize Touch Points, Spot Clean Walls, Sweep Garage Floor - Optional add-ons (extra cost, chosen during booking, not part of the standard clean): - Bedroom: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Linen Change, Wardrobe Interior Refresh - Kitchen: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Dishwasher Internal Refresh, Double Oven Refresh, Full Wall Refresh, Glass Doors (Internal), Inside Double Fridge Refresh, Inside Single Fridge Refresh, Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Rangehood Filter Degrease, Single Oven Refresh - Extra Living Room: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Living, Hallway, Entry: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Bathroom: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Shower Deluxe Package, Shower Glass Restoration, Shower Grout Treatment - Separate Toilet: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Stairs: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Interior Windows (Large / Floor-to-Ceiling) - Study / Home Office: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Dedicated Laundry: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Clothes Folding, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Washing Machine Refresh - Window exterior clean: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Balustrade Polish, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard), Sliding Door & Balcony Glass - Outdoor Living / BBQ: BBQ Deep Clean, Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Garage Single: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Garage Double: Blind Refresh (High-Reach), Blind Refresh (Standard Height), Ceiling Detail Clean, Ceiling Fan Detail Clean, Full Wall Refresh, Glass Doors (Internal), Interior Windows (Large / Floor-to-Ceiling), Interior Windows (Standard) - Scope boundaries: Deep Detail covers the selected rooms and the standard tasks shown in the checklist. Specialist work, moving heavy furniture or whiteware, high-risk access, upholstery or carpet treatment, repairs, and tasks not listed in the checklist can be added to your booking as an add-on. Please clear accessible surfaces and share any priorities before your clean. - Presets: - 1 Bedroom, 1 Kitchen, 1 Bathroom, 1 Living Room (from $253.01): Full deep clean for compact apartments. Every surface treated, every corner reached. - 2 Bedrooms, 1 Kitchen, 1 Bathroom, 1 Living Room (from $299.00): Intensive deep clean for small homes. Kitchens, bathrooms and high-touch areas thoroughly treated. - 3 Bedrooms, 1 Kitchen, 1 Bathroom, 1 Living Room (from $344.99): New Zealand's most common home, fully deep cleaned. Built-up grime eliminated. - 3 Bedrooms, 1 Kitchen, 2 Bathrooms, 1 Living Room (from $421.65): Deep clean for medium homes. Two bathrooms de-scaled and sanitised throughout. - 4 Bedrooms, 1 Kitchen, 2 Bathrooms, 1 Living Room (from $467.64): Major deep clean for large family homes. Four beds, two baths, no shortcuts. - 5 Bedrooms, 1 Kitchen, 3 Bathrooms, 1 Living Room (from $590.28): Top-to-bottom deep treatment for spacious homes. Perfect before events or seasonal changes. - Book this service: https://choresaway.co.nz/book/deep-detail/presets ### Tailored Standard Care - Page: https://choresaway.co.nz/services/tailored-standard-care - Summary: You provide the to-do list, and our cleaners work through it. Ideal for standard upkeep when you only need specific areas done. - Detail: Tailored Standard Care is a flexible, time-based regular cleaning service where you are in complete control. Instead of a fixed checklist, you simply give our cleaner a priority list of standard cleaning tasks when they arrive. Whether you want them to focus entirely on the kitchen and bathrooms, or just do a quick vacuum and mop of the whole house, they will tackle your list from top to bottom. - Pricing: hourly, from $119.60 one-off, $107.64 on a recurring plan (GST incl.) - Booking note: Your cleaner works through your list until your booked time ends. - Scope boundaries: Please note: Our cleaners work diligently through your provided priority list, but will stop exactly when your booked time runs out. Because every home is different, we cannot guarantee all requested tasks will be completed within the purchased time. If you require guaranteed completion of entire rooms, we highly recommend selecting one of our scoped "Customise Your Clean" services instead. - Presets: - 2 Hours (from $119.60): Focused 2-hour session. Great for quick touch-ups or a single area. - 3 Hours (from $179.40): Comfortable 3-hour clean. Covers the key rooms in most homes. - 5 Hours (from $299.00): Extended 5-hour service. Ideal for medium homes or thorough attention. - 6 Hours (from $358.80): Full 6-hour clean. Suitable for larger homes or detailed work. - 8 Hours (from $478.40): Complete 8-hour service. Total coverage for any property size. - Book this service: https://choresaway.co.nz/book/tailored-standard-care/presets ### Bespoke Deep Care - Page: https://choresaway.co.nz/services/bespoke-deep-care - Summary: Direct our cleaners to tackle heavy grime, scrubbing, and deep-cleaning tasks on an hourly basis. - Detail: Bespoke Deep Care allows you to hire our cleaning professionals by the hour specifically for heavy-duty, deep cleaning tasks. If you have a bathroom that needs intense scrubbing, window tracks that require detailing, or skirting boards that need washing, simply set your priorities. Our team will bring the necessary tools and focus their energy entirely on the difficult areas you choose. - Pricing: hourly, from $172.50 one-off, $155.25 on a recurring plan (GST incl.) - Booking note: Book enough hours for detailed scrubbing and high-effort tasks. - Scope boundaries: Please note: Deep cleaning is highly detailed and time-consuming. Our cleaners work diligently through your provided priority list, but will stop exactly when your booked time runs out. We cannot guarantee all requested deep-cleaning tasks will be completed within the purchased time. If you require guaranteed completion of specific rooms, we highly recommend selecting "The Deep Detail" fixed-price service instead. - Presets: - 2.5 Hours (from $172.50): Focused 2-hour session. Great for quick touch-ups or a single area. - 3 Hours (from $207.00): Comfortable 3-hour clean. Covers the key rooms in most homes. - 5 Hours (from $345.00): Extended 5-hour service. Ideal for medium homes or thorough attention. - 6 Hours (from $414.00): Full 6-hour clean. Suitable for larger homes or detailed work. - 8 Hours (from $552.00): Complete 8-hour service. Total coverage for any property size. - Book this service: https://choresaway.co.nz/book/bespoke-deep-care/presets ### Residence Assistant - Page: https://choresaway.co.nz/services/residence-assistant - Summary: More than just cleaning. Get help with folding laundry, changing beds, doing the dishes, and general tidying. - Detail: Think of The Residence Assistant as an extra pair of hands for your daily chores. This hourly housekeeping service goes beyond traditional cleaning. Need help putting away the groceries, folding a mountain of laundry, making the beds with fresh linen, or washing the morning's dishes? You set the tasks, and our Residence Assistant will help bring order and calm back to your home. Scope Warning: Please note: Our Residence Assistants work diligently through your provided chore list, but will stop exactly when your booked time runs out. We cannot guarantee all requested housekeeping chores will be completed within the purchased time. If you require standard house cleaning with guaranteed completion, please select one of our scoped "Customise Your Clean" services. - Pricing: hourly, from $119.60 one-off, $107.64 on a recurring plan (GST incl.) - Booking note: Task completion depends on the hours booked and the priority list you set. - Scope boundaries: Residence Assistant is a flexible, priority-led service. Your cleaner works through the tasks you provide during the booked time. Specialist work, repairs, moving heavy items, and tasks that require equipment or access beyond the agreed service are not included unless specifically agreed. - Presets: - 2 Hours (from $119.60): Focused 2-hour session. Great for quick touch-ups or a single area. - 3 Hours (from $179.40): Comfortable 3-hour clean. Covers the key rooms in most homes. - 5 Hours (from $299.00): Extended 5-hour service. Ideal for medium homes or thorough attention. - 6 Hours (from $358.80): Full 6-hour clean. Suitable for larger homes or detailed work. - 8 Hours (from $478.40): Complete 8-hour service. Total coverage for any property size. - Book this service: https://choresaway.co.nz/book/residence-assistant/presets ## Commercial cleaning services ### Workspace Care - Page: https://choresaway.co.nz/services/workspace-care - Summary: Flexible, hourly cleaning to maintain a hygienic, welcoming environment for your staff and clients. - Detail: Workspace Care provides flexible, time-based commercial cleaning tailored to your business needs. Whether you operate a small office, a retail shop, or a studio, our cleaners follow your priority list to empty rubbish bins, clean staff kitchens, sanitise shared bathrooms, and vacuum floors. Maintain a professional image and a healthy working environment without committing to rigid, overpriced contracts. - Pricing: hourly, from $119.60 one-off, $107.64 on a recurring plan (GST incl.) - Booking note: Book enough hours for the size and traffic level of your premises. - Scope boundaries: Please note: Our commercial cleaners work diligently through your provided priority list, but will stop exactly when your booked time runs out. We cannot guarantee all requested areas of your commercial space will be completed within the purchased time. Please ensure you book adequate hours for the size of your premises. - Presets: - 2 Hours (from $119.60): Focused 2-hour session. Great for quick touch-ups or a single area. - 3 Hours (from $179.40): Comfortable 3-hour clean. Covers the key rooms in most homes. - 5 Hours (from $299.00): Extended 5-hour service. Ideal for medium homes or thorough attention. - 6 Hours (from $358.80): Full 6-hour clean. Suitable for larger homes or detailed work. - 8 Hours (from $478.40): Complete 8-hour service. Total coverage for any property size. - Book this service: https://choresaway.co.nz/book/workspace-care/presets ### Detail by the Hour - Page: https://choresaway.co.nz/services/detail-by-the-hour - Summary: Tackle the tough commercial grime. Perfect for staff kitchen deep cleans, thorough washroom sanitisation, and detail work. - Detail: Detail by the Hour is designed for businesses that need more than a standard vacuum and wipe down. This hourly commercial service focuses on deep cleaning tasks such as scrubbing tile grout in public restrooms, deep-cleaning staff microwaves and fridges, detailing office skirting boards, or tackling high-traffic entryways. You set the priorities, and we bring the heavy-duty effort. - Pricing: hourly, from $172.50 one-off, $155.25 on a recurring plan (GST incl.) - Booking note: Prioritise your most critical deep-clean tasks first. - Scope boundaries: Please note: Commercial deep cleaning requires significant time and effort. Our cleaners work diligently through your provided priority list, but will stop exactly when your booked time runs out. We cannot guarantee all requested tasks will be completed within the purchased time. For best results, prioritise your most critical areas first. - Presets: - 2.5 Hours (from $172.50): Focused 2.5-hour session. Great for quick touch-ups or a single area. - 3 Hours (from $207.00): Comfortable 3-hour clean. Covers the key rooms in most homes. - 5 Hours (from $345.00): Extended 5-hour service. Ideal for medium homes or thorough attention. - 6 Hours (from $414.00): Full 6-hour clean. Suitable for larger homes or detailed work. - 8 Hours (from $552.00): Complete 8-hour service. Total coverage for any property size. - Book this service: https://choresaway.co.nz/book/detail-by-the-hour/presets ## How Chores Away works ### Three steps to reliable service. Book a verified cleaner in minutes. Choose your professional, pick your time, and confirm. ### Cleaning isn't hard. Managing it is. You work all week. Then your weekend disappears into housework: texting cleaners, waiting for quotes, wondering if they'll show up. That's the exhausting part. - Requesting quotes is a nightmare: You send requests and either get flooded with calls from strangers, receive zero responses, or waste days waiting for quotes that never arrive. - Waiting for quotes that never come: You have described your needs, asked for pricing, and got nothing. Or a quote arrives days later when you have already moved on. - Wondering if they'll show: You've blocked out your calendar and prepared your home. Then nothing. No message, no arrival, no explanation. - Never getting what you paid for: The price was agreed, but the clean doesn't match. No standard, no recourse, no accountability. ### Tell us what you need Select your service type, configure your space (rooms, size, what areas to clean), and specify any special requirements. ### Choose date, time & professional Pick your preferred date and time, then browse vetted professional profiles and read reviews to select who you would like. ### Sit back and relax Your professional arrives on time. You have already done enough work this week. ### What to expect on the day From the reminder the day before to the message when the job is done, here is what happens. - A reminder lands the day before: You get a notification with your cleaner's name, photo, and arrival window. No need to be home. Just clear surfaces where possible and you're set. - Your cleaner follows a detailed checklist: Every Chores Away clean follows a standard checklist for your service type. Your cleaner brings standard products and equipment and works at a steady, professional pace. - You receive a completion notification: Once the job is done you get a notification to review and rate your cleaner. If anything is not right, we sort it. No arguments, no hassle. ### Every cleaner is vetted: here's how - Identity and work rights: Government-issued photo ID and the right to work in New Zealand, checked before any application goes further. - Ministry of Justice criminal record check: An official New Zealand criminal record check before anyone can accept a booking. No exceptions. - Interview: A conversation about experience, cleaning methods and how to look after a customer's home or workplace. - Training and quality standards: Every cleaner completes our training programme and quality standards review before their first booking. ### Why Chores Away works Just reliable cleaning you don't have to think about. - Instant pricing, no quote trap: Pricing appears the moment you enter your home details. No waiting, no callbacks, no negotiating. - You choose who's coming: Every cleaner is ID-verified and has passed a Ministry of Justice criminal record check. When you book, you see who is available and choose who comes. - Everything in one place: Book, reschedule, manage inclusions, and cancel from the app. No back-and-forth. No awkward conversations. - Service guarantee: If something isn't right, we fix it. Our services follow clear standards. No disappearing acts. ### Everything organised in one place. The app gives you full control: - Book and Reschedule with Ease: Pick a time, confirm, and you're done. Need to change? Reschedule with 24-hour notice through the app. - Review and Edit Your Service: See exactly what's included, add rooms, adjust frequency. Full transparency, full control. - Cancel Easily, No Hidden Fees: Plans change. Cancel up to 24 hours before with no penalties. We keep it simple. - Choose Verified Professionals: Browse profiles, read reviews, book your favourite cleaner every time. All background-checked and insured. - Get Real-Time Updates: Cleaner's on the way? Get an alert. Job complete? Instant notification with your receipt. - Access Customer Support: Quick question? Log a ticket through the app and we'll respond with urgency. Help is always available when you need it. - Vetted & verified professionals - Pay after the clean - Free cancellation up to 24 hours before - Insured on every booking ## Work with Chores Away ### Work With Chores Away ### Your clients stay yours Chores Away never stops you working with your own clients or on other platforms. Use us to fill the gaps in your week: we bring the bookings, handle payments and cover public liability insurance on every job we send you. - customers you meet through Chores Away are booked through Chores Away, for 12 months after your last job with them. ### Why work with Chores Away? - Make your skills work for you: Build a flexible cleaning career with a platform that helps bring quality opportunities to you. - Work where you want: Choose the areas that suit you and focus on bookings that fit your preferred service zone. - We bring the clients: We handle marketing, bookings and payment administration so you can focus on doing great work. - Reliable payments: See the job details before you accept and receive payment through the platform after completed work. ### Build a career that works for you. We take care of the admin so you can focus on great service and growing your reputation. - Work that rewards your skills.: Take on bookings that match your experience, availability and goals. - Clear job details.: Know what a booking involves before you decide whether it is right for you. - Grow your reputation.: Great service can lead to strong ratings, repeat bookings and more opportunities. - Choose your schedule.: Work part-time or full-time and keep your availability up to date in the app. - Keep your independence.: Choose how you work and build a path that fits your professional goals. - Spend less time travelling.: Set your preferred service areas and receive relevant local opportunities. ### How do you want to work? Chores Away offers three ways to build your cleaning career. Choose the path that fits your goals. - Independent Pro: Work on your own terms. Build your reputation and even partner with other pros. - Team Manager: Create your own team of providers. Assign tasks and manage operations. - Team Member: Be part of a crew. Receive tasks assigned by your Team Manager. ### Partner information and onboarding ### Your next cleaning job could start here - Create your profile and apply: Share your experience, preferred areas and availability. We will explain the documents needed for the next step. - Complete your checks: Complete the application, identity and partner checks so we can confirm you are ready to join. - Start getting work: Once approved, use the app to review and accept cleaning bookings that suit you. ### Ready to turn your cleaning skills into steady work? Apply today and learn what you need to get started. Full partner information is shared during the application and onboarding process. ### Ways to work - Independent Pro: Work on your own terms. Build your reputation and even partner with other pros. - Work independently or form partnerships within the platform - Total flexibility: choose your schedule and services - Build your career with autonomy and freedom - A direct path to financial independence - Team Manager: Create your own team of professionals. Assign tasks and manage operations. - Create and manage your own team of professionals - Organise tasks, distribute services and track everything in one place - Grow your income through team bookings - Team Member: Be part of a crew. Receive tasks assigned by your Team Manager. - Be part of a structured team, with support and stability - Improve your skills and gain experience with support - Focus on providing good service. The leader takes care of operations ### Joining as a professional - Bank account details: To receive your payout. - Tax details: - IRD Number - Professional skills proof: To prove your background, use one of the documents below. - Work History or Resume (CV) - Official Certifications - Courses and training - Client References or Testimonials (letter assigned) - Work experience details - Business registration (NZBN) if self-employed - Public Liability Insurance Certificate (common requirement) - Others proofs - Proof of address: To prove your address, use one of the documents below. - Utility Bills: electricity, water or gas bills - Bank Statements: recent statements showing your address - Lease or Rental Agreement: a signed lease or rental agreement - Government Correspondence: letters from government agencies - Driver's License: if it shows your current address - Insurance Documents: home or car insurance policies - Proof of identification: To prove identification, use one of the documents below. - New Zealand Passport - New Zealand Driver's License - New Zealand Firearms License - New Zealand Certificate of Identity - New Zealand Refugee Travel Document - Emergency Travel Document - Overseas Passport (must be current and signed) - New Zealand Defence Photo ID - Police Photo ID (issued within the last 12 months) - International Driving Permit - Work Rights (Visa): To prove your work rights, use one of the documents below. If you are a foreign national, this is mandatory for you. - Australian or New Zealand birth certificate - Australian or New Zealand citizenship certificate - Australian or New Zealand passport - Evidence of citizenship certificate - Valid working visa (make sure the visa allows entitlement to work) ### Your responsibilities - Managing your own tax obligations with IRD - Your own ACC levies - Supplying your own equipment and cleaning products - Managing your availability in the app - Your own transport to and from jobs ### What Chores Away handles - Bringing clients to you. - Handling all payments and invoicing - Public Liability Insurance on every job - App support and operational assistance - Weekly payouts directly to your bank account ### How we vet professionals Every Chores Away partner must complete a New Zealand criminal record check before their profile goes live. The check confirms your New Zealand criminal record history and identity. - 1: Choose the Ministry of Justice, Veritas Check, or another recognised New Zealand vetting provider. - 2: Complete the online form and upload your NZ Driver Licence or Passport through the service you choose. - 3: After your application is accepted, sign in to your Chores Away account and complete onboarding. Upload your vetting result there for review. ## Commercial cleaning by business type - [Office Cleaning](https://choresaway.co.nz/services/commercial-cleaning/office-cleaning): Office cleaning for Auckland law firms, accountants, agencies and small teams. Book by the hour, no lock-in contracts and automated invoicing. - [Allied Health Cleaning](https://choresaway.co.nz/services/commercial-cleaning/allied-health-cleaning): Non-clinical cleaning for Auckland physio, chiro, psychology and massage practices. Reception, waiting and admin areas, booked by the hour. - [Gym & Studio Cleaning](https://choresaway.co.nz/services/commercial-cleaning/gym-studio-cleaning): Cleaning for Auckland Pilates, yoga and fitness studios. Floor sanitising, mirror buffing and equipment wipe-downs between class blocks. - [Salon & Barber Cleaning](https://choresaway.co.nz/services/commercial-cleaning/salon-cleaning): Hair salon, barbershop and beauty studio cleaning in Auckland. Hair and dust sweeping, mirror polishing and station sanitising, booked by the hour. - [Retail & Showroom Cleaning](https://choresaway.co.nz/services/commercial-cleaning/retail-showroom-cleaning): Retail store, gallery and showroom cleaning in Auckland. Dust-free displays, streak-free glass and clean walkways by the hour, no lock-in contracts. - [Coworking Space Cleaning](https://choresaway.co.nz/services/commercial-cleaning/coworking-space-cleaning): Coworking and serviced office cleaning in Auckland. Regular resets of common areas, meeting rooms, kitchens and coffee stations, by the hour. - [Real Estate Showhome Cleaning](https://choresaway.co.nz/services/commercial-cleaning/real-estate-showhome-cleaning): Showhome and display suite cleaning in Auckland. Dust maintenance and glass touch-ups before weekend open homes, booked by the hour as needed. ## Areas covered - [Central Auckland & CBD](https://choresaway.co.nz/locations/auckland/regions/central-auckland-city-and-cbd) (55 suburbs) - [North Shore](https://choresaway.co.nz/locations/auckland/regions/north-shore) (46 suburbs) - [West Auckland](https://choresaway.co.nz/locations/auckland/regions/west-auckland) (32 suburbs) - [South Auckland](https://choresaway.co.nz/locations/auckland/regions/south-auckland) (37 suburbs) - [East Auckland](https://choresaway.co.nz/locations/auckland/regions/east-auckland) (25 suburbs) - [Rodney](https://choresaway.co.nz/locations/auckland/regions/rodney-hibiscus-coast-and-north-west-rural) (35 suburbs) - [Franklin](https://choresaway.co.nz/locations/auckland/regions/franklin-rural-south) (10 suburbs) - [Hauraki Gulf Islands](https://choresaway.co.nz/locations/auckland/regions/hauraki-gulf-islands) (3 suburbs) ## Suburbs we operate in Chores Away provides cleaning services in every suburb listed below. Each link is the suburb page. - [Airport Oaks](https://choresaway.co.nz/locations/auckland/airport-oaks) (South Auckland) - [Albany](https://choresaway.co.nz/locations/auckland/albany) (North Shore) - [Alfriston](https://choresaway.co.nz/locations/auckland/alfriston) (South Auckland) - [Algies Bay](https://choresaway.co.nz/locations/auckland/algies-bay) (Rodney) - [Arch Hill](https://choresaway.co.nz/locations/auckland/arch-hill) (Central Auckland & CBD) - [Arkles Bay](https://choresaway.co.nz/locations/auckland/arkles-bay) (Rodney) - [Army Bay](https://choresaway.co.nz/locations/auckland/army-bay) (Rodney) - [Auckland CBD (City Centre)](https://choresaway.co.nz/locations/auckland/auckland-cbd-city-centre) (Central Auckland & CBD) - [Avondale](https://choresaway.co.nz/locations/auckland/avondale) (Central Auckland & CBD) - [Awhitu](https://choresaway.co.nz/locations/auckland/awhitu) (Franklin) - [Balmoral](https://choresaway.co.nz/locations/auckland/balmoral) (Central Auckland & CBD) - [Bayswater](https://choresaway.co.nz/locations/auckland/bayswater) (North Shore) - [Bayview](https://choresaway.co.nz/locations/auckland/bayview) (North Shore) - [Beach Haven](https://choresaway.co.nz/locations/auckland/beach-haven) (North Shore) - [Belmont](https://choresaway.co.nz/locations/auckland/belmont) (North Shore) - [Birkdale](https://choresaway.co.nz/locations/auckland/birkdale) (North Shore) - [Birkenhead](https://choresaway.co.nz/locations/auckland/birkenhead) (North Shore) - [Blockhouse Bay](https://choresaway.co.nz/locations/auckland/blockhouse-bay) (Central Auckland & CBD) - [Bombay](https://choresaway.co.nz/locations/auckland/bombay) (Franklin) - [Botany Downs](https://choresaway.co.nz/locations/auckland/botany-downs) (East Auckland) - [Brookby](https://choresaway.co.nz/locations/auckland/brookby) (South Auckland) - [Browns Bay](https://choresaway.co.nz/locations/auckland/browns-bay) (North Shore) - [Buckland](https://choresaway.co.nz/locations/auckland/buckland) (Franklin) - [Bucklands Beach](https://choresaway.co.nz/locations/auckland/bucklands-beach) (East Auckland) - [Burswood](https://choresaway.co.nz/locations/auckland/burswood) (East Auckland) - [Campbells Bay](https://choresaway.co.nz/locations/auckland/campbells-bay) (North Shore) - [Castor Bay](https://choresaway.co.nz/locations/auckland/castor-bay) (North Shore) - [Chatswood](https://choresaway.co.nz/locations/auckland/chatswood) (North Shore) - [Clarks Beach](https://choresaway.co.nz/locations/auckland/clarks-beach) (Franklin) - [Clendon Park](https://choresaway.co.nz/locations/auckland/clendon-park) (South Auckland) - [Clevedon](https://choresaway.co.nz/locations/auckland/clevedon) (South Auckland) - [Clover Park](https://choresaway.co.nz/locations/auckland/clover-park) (South Auckland) - [Coatesville](https://choresaway.co.nz/locations/auckland/coatesville) (Rodney) - [Cockle Bay](https://choresaway.co.nz/locations/auckland/cockle-bay) (East Auckland) - [Conifer Grove](https://choresaway.co.nz/locations/auckland/conifer-grove) (South Auckland) - [Crown Hill](https://choresaway.co.nz/locations/auckland/crown-hill) (North Shore) - [Dairy Flat](https://choresaway.co.nz/locations/auckland/dairy-flat) (Rodney) - [Dannemora](https://choresaway.co.nz/locations/auckland/dannemora) (East Auckland) - [Devonport](https://choresaway.co.nz/locations/auckland/devonport) (North Shore) - [Drury](https://choresaway.co.nz/locations/auckland/drury) (South Auckland) - [East Tāmaki](https://choresaway.co.nz/locations/auckland/east-tamaki) (East Auckland) - [East Tāmaki Heights](https://choresaway.co.nz/locations/auckland/east-tamaki-heights) (East Auckland) - [Eastern Beach](https://choresaway.co.nz/locations/auckland/eastern-beach) (East Auckland) - [Eden Terrace](https://choresaway.co.nz/locations/auckland/eden-terrace) (Central Auckland & CBD) - [Ellerslie](https://choresaway.co.nz/locations/auckland/ellerslie) (Central Auckland & CBD) - [Epsom](https://choresaway.co.nz/locations/auckland/epsom) (Central Auckland & CBD) - [Fairview Heights](https://choresaway.co.nz/locations/auckland/fairview-heights) (North Shore) - [Farm Cove](https://choresaway.co.nz/locations/auckland/farm-cove) (East Auckland) - [Favona](https://choresaway.co.nz/locations/auckland/favona) (South Auckland) - [Flat Bush (Ormiston)](https://choresaway.co.nz/locations/auckland/flat-bush-ormiston) (East Auckland) - [Forrest Hill](https://choresaway.co.nz/locations/auckland/forrest-hill) (North Shore) - [Freemans Bay](https://choresaway.co.nz/locations/auckland/freemans-bay) (Central Auckland & CBD) - [Glen Eden](https://choresaway.co.nz/locations/auckland/glen-eden) (West Auckland) - [Glen Innes](https://choresaway.co.nz/locations/auckland/glen-innes) (Central Auckland & CBD) - [Glenbrook](https://choresaway.co.nz/locations/auckland/glenbrook) (Franklin) - [Glendene](https://choresaway.co.nz/locations/auckland/glendene) (West Auckland) - [Glendowie](https://choresaway.co.nz/locations/auckland/glendowie) (Central Auckland & CBD) - [Glenfield](https://choresaway.co.nz/locations/auckland/glenfield) (North Shore) - [Golflands](https://choresaway.co.nz/locations/auckland/golflands) (East Auckland) - [Goodwood Heights](https://choresaway.co.nz/locations/auckland/goodwood-heights) (South Auckland) - [Grafton](https://choresaway.co.nz/locations/auckland/grafton) (Central Auckland & CBD) - [Great Barrier Island (Aotea)](https://choresaway.co.nz/locations/auckland/great-barrier-island-aotea) (Hauraki Gulf Islands) - [Green Bay](https://choresaway.co.nz/locations/auckland/green-bay) (West Auckland) - [Greenhithe](https://choresaway.co.nz/locations/auckland/greenhithe) (North Shore) - [Greenlane](https://choresaway.co.nz/locations/auckland/greenlane) (Central Auckland & CBD) - [Grey Lynn](https://choresaway.co.nz/locations/auckland/grey-lynn) (Central Auckland & CBD) - [Gulf Harbour](https://choresaway.co.nz/locations/auckland/gulf-harbour) (Rodney) - [Half Moon Bay](https://choresaway.co.nz/locations/auckland/half-moon-bay) (East Auckland) - [Hatfields Beach](https://choresaway.co.nz/locations/auckland/hatfields-beach) (Rodney) - [Hauraki](https://choresaway.co.nz/locations/auckland/hauraki) (North Shore) - [Helensville](https://choresaway.co.nz/locations/auckland/helensville) (Rodney) - [Henderson](https://choresaway.co.nz/locations/auckland/henderson) (West Auckland) - [Henderson Valley](https://choresaway.co.nz/locations/auckland/henderson-valley) (West Auckland) - [Herald Island](https://choresaway.co.nz/locations/auckland/herald-island) (West Auckland) - [Herne Bay](https://choresaway.co.nz/locations/auckland/herne-bay) (Central Auckland & CBD) - [Highland Park](https://choresaway.co.nz/locations/auckland/highland-park) (East Auckland) - [Hillcrest](https://choresaway.co.nz/locations/auckland/hillcrest) (North Shore) - [Hillpark](https://choresaway.co.nz/locations/auckland/hillpark) (South Auckland) - [Hillsborough](https://choresaway.co.nz/locations/auckland/hillsborough) (Central Auckland & CBD) - [Hingaia](https://choresaway.co.nz/locations/auckland/hingaia) (South Auckland) - [Hobsonville](https://choresaway.co.nz/locations/auckland/hobsonville) (West Auckland) - [Hobsonville Point](https://choresaway.co.nz/locations/auckland/hobsonville-point) (West Auckland) - [Homai](https://choresaway.co.nz/locations/auckland/homai) (South Auckland) - [Howick](https://choresaway.co.nz/locations/auckland/howick) (East Auckland) - [Huapai](https://choresaway.co.nz/locations/auckland/huapai) (Rodney) - [Huia](https://choresaway.co.nz/locations/auckland/huia) (West Auckland) - [Huntington Park](https://choresaway.co.nz/locations/auckland/huntington-park) (East Auckland) - [Hunua](https://choresaway.co.nz/locations/auckland/hunua) (Franklin) - [Karaka](https://choresaway.co.nz/locations/auckland/karaka) (South Auckland) - [Kaukapakapa](https://choresaway.co.nz/locations/auckland/kaukapakapa) (Rodney) - [Kauri Flats](https://choresaway.co.nz/locations/auckland/kauri-flats) (South Auckland) - [Kaurilands](https://choresaway.co.nz/locations/auckland/kaurilands) (West Auckland) - [Kelston](https://choresaway.co.nz/locations/auckland/kelston) (West Auckland) - [Kingseat](https://choresaway.co.nz/locations/auckland/kingseat) (Franklin) - [Kingsland](https://choresaway.co.nz/locations/auckland/kingsland) (Central Auckland & CBD) - [Kohimarama](https://choresaway.co.nz/locations/auckland/kohimarama) (Central Auckland & CBD) - [Konini](https://choresaway.co.nz/locations/auckland/konini) (West Auckland) - [Kumeū](https://choresaway.co.nz/locations/auckland/kumeu) (Rodney) - [Laingholm](https://choresaway.co.nz/locations/auckland/laingholm) (West Auckland) - [Leigh](https://choresaway.co.nz/locations/auckland/leigh) (Rodney) - [Lincoln](https://choresaway.co.nz/locations/auckland/lincoln) (West Auckland) - [Long Bay](https://choresaway.co.nz/locations/auckland/long-bay) (North Shore) - [Lucas Heights](https://choresaway.co.nz/locations/auckland/lucas-heights) (North Shore) - [Lynfield](https://choresaway.co.nz/locations/auckland/lynfield) (Central Auckland & CBD) - [Mahurangi](https://choresaway.co.nz/locations/auckland/mahurangi) (Rodney) - [Mairangi Bay](https://choresaway.co.nz/locations/auckland/mairangi-bay) (North Shore) - [Manly](https://choresaway.co.nz/locations/auckland/manly) (Rodney) - [Manukau](https://choresaway.co.nz/locations/auckland/manukau) (South Auckland) - [Manurewa](https://choresaway.co.nz/locations/auckland/manurewa) (South Auckland) - [Manurewa East](https://choresaway.co.nz/locations/auckland/manurewa-east) (South Auckland) - [Maraetai](https://choresaway.co.nz/locations/auckland/maraetai) (East Auckland) - [Marlborough](https://choresaway.co.nz/locations/auckland/marlborough) (North Shore) - [Massey](https://choresaway.co.nz/locations/auckland/massey) (West Auckland) - [Matakana](https://choresaway.co.nz/locations/auckland/matakana) (Rodney) - [McLaren Park](https://choresaway.co.nz/locations/auckland/mclaren-park) (West Auckland) - [Meadowbank](https://choresaway.co.nz/locations/auckland/meadowbank) (Central Auckland & CBD) - [Mechanics Bay](https://choresaway.co.nz/locations/auckland/mechanics-bay) (Central Auckland & CBD) - [Mellons Bay](https://choresaway.co.nz/locations/auckland/mellons-bay) (East Auckland) - [Middlemore](https://choresaway.co.nz/locations/auckland/middlemore) (South Auckland) - [Milford](https://choresaway.co.nz/locations/auckland/milford) (North Shore) - [Milldale](https://choresaway.co.nz/locations/auckland/milldale) (Rodney) - [Mission Bay](https://choresaway.co.nz/locations/auckland/mission-bay) (Central Auckland & CBD) - [Mission Heights](https://choresaway.co.nz/locations/auckland/mission-heights) (East Auckland) - [Morningside](https://choresaway.co.nz/locations/auckland/morningside) (Central Auckland & CBD) - [Mount Albert](https://choresaway.co.nz/locations/auckland/mount-albert) (Central Auckland & CBD) - [Mount Eden](https://choresaway.co.nz/locations/auckland/mount-eden) (Central Auckland & CBD) - [Mount Roskill](https://choresaway.co.nz/locations/auckland/mount-roskill) (Central Auckland & CBD) - [Mount Wellington](https://choresaway.co.nz/locations/auckland/mount-wellington) (Central Auckland & CBD) - [Muriwai](https://choresaway.co.nz/locations/auckland/muriwai) (Rodney) - [Murrays Bay](https://choresaway.co.nz/locations/auckland/murrays-bay) (North Shore) - [Māngere](https://choresaway.co.nz/locations/auckland/mangere) (South Auckland) - [Māngere Bridge](https://choresaway.co.nz/locations/auckland/mangere-bridge) (South Auckland) - [Māngere East](https://choresaway.co.nz/locations/auckland/mangere-east) (South Auckland) - [Narrow Neck](https://choresaway.co.nz/locations/auckland/narrow-neck) (North Shore) - [New Lynn](https://choresaway.co.nz/locations/auckland/new-lynn) (West Auckland) - [Newmarket](https://choresaway.co.nz/locations/auckland/newmarket) (Central Auckland & CBD) - [Newton](https://choresaway.co.nz/locations/auckland/newton) (Central Auckland & CBD) - [Northcote](https://choresaway.co.nz/locations/auckland/northcote) (North Shore) - [Northcote Point](https://choresaway.co.nz/locations/auckland/northcote-point) (North Shore) - [Northcross](https://choresaway.co.nz/locations/auckland/northcross) (North Shore) - [Northpark](https://choresaway.co.nz/locations/auckland/northpark) (East Auckland) - [Okura](https://choresaway.co.nz/locations/auckland/okura) (North Shore) - [Omaha](https://choresaway.co.nz/locations/auckland/omaha) (Rodney) - [One Tree Hill](https://choresaway.co.nz/locations/auckland/one-tree-hill) (Central Auckland & CBD) - [Onehunga](https://choresaway.co.nz/locations/auckland/onehunga) (Central Auckland & CBD) - [Oranga](https://choresaway.co.nz/locations/auckland/oranga) (Central Auckland & CBD) - [Oratia](https://choresaway.co.nz/locations/auckland/oratia) (West Auckland) - [Oteha](https://choresaway.co.nz/locations/auckland/oteha) (North Shore) - [Pahurehure](https://choresaway.co.nz/locations/auckland/pahurehure) (South Auckland) - [Pakuranga](https://choresaway.co.nz/locations/auckland/pakuranga) (East Auckland) - [Pakuranga Heights](https://choresaway.co.nz/locations/auckland/pakuranga-heights) (East Auckland) - [Panmure](https://choresaway.co.nz/locations/auckland/panmure) (Central Auckland & CBD) - [Papakura](https://choresaway.co.nz/locations/auckland/papakura) (South Auckland) - [Papatoetoe](https://choresaway.co.nz/locations/auckland/papatoetoe) (South Auckland) - [Parakai](https://choresaway.co.nz/locations/auckland/parakai) (Rodney) - [Paremoremo](https://choresaway.co.nz/locations/auckland/paremoremo) (North Shore) - [Parnell](https://choresaway.co.nz/locations/auckland/parnell) (Central Auckland & CBD) - [Patumahoe](https://choresaway.co.nz/locations/auckland/patumahoe) (Franklin) - [Penrose](https://choresaway.co.nz/locations/auckland/penrose) (Central Auckland & CBD) - [Pinehill](https://choresaway.co.nz/locations/auckland/pinehill) (North Shore) - [Point Chevalier](https://choresaway.co.nz/locations/auckland/point-chevalier) (Central Auckland & CBD) - [Point England](https://choresaway.co.nz/locations/auckland/point-england) (Central Auckland & CBD) - [Point Wells](https://choresaway.co.nz/locations/auckland/point-wells) (Rodney) - [Ponsonby](https://choresaway.co.nz/locations/auckland/ponsonby) (Central Auckland & CBD) - [Pukekohe](https://choresaway.co.nz/locations/auckland/pukekohe) (Franklin) - [Pūhoi](https://choresaway.co.nz/locations/auckland/puhoi) (Rodney) - [Rakino Island](https://choresaway.co.nz/locations/auckland/rakino-island) (Hauraki Gulf Islands) - [Randwick Park](https://choresaway.co.nz/locations/auckland/randwick-park) (South Auckland) - [Red Beach](https://choresaway.co.nz/locations/auckland/red-beach) (Rodney) - [Red Hill](https://choresaway.co.nz/locations/auckland/red-hill) (South Auckland) - [Remuera](https://choresaway.co.nz/locations/auckland/remuera) (Central Auckland & CBD) - [Riverhead](https://choresaway.co.nz/locations/auckland/riverhead) (Rodney) - [Rosedale](https://choresaway.co.nz/locations/auckland/rosedale) (North Shore) - [Rosehill](https://choresaway.co.nz/locations/auckland/rosehill) (South Auckland) - [Rothesay Bay](https://choresaway.co.nz/locations/auckland/rothesay-bay) (North Shore) - [Royal Heights](https://choresaway.co.nz/locations/auckland/royal-heights) (West Auckland) - [Royal Oak](https://choresaway.co.nz/locations/auckland/royal-oak) (Central Auckland & CBD) - [Rānui](https://choresaway.co.nz/locations/auckland/ranui) (West Auckland) - [Saint Heliers](https://choresaway.co.nz/locations/auckland/saint-heliers) (Central Auckland & CBD) - [Saint Johns](https://choresaway.co.nz/locations/auckland/saint-johns) (Central Auckland & CBD) - [Saint Marys Bay](https://choresaway.co.nz/locations/auckland/saint-marys-bay) (Central Auckland & CBD) - [Sandringham](https://choresaway.co.nz/locations/auckland/sandringham) (Central Auckland & CBD) - [Sandspit](https://choresaway.co.nz/locations/auckland/sandspit) (Rodney) - [Schnapper Rock](https://choresaway.co.nz/locations/auckland/schnapper-rock) (North Shore) - [Shamrock Park](https://choresaway.co.nz/locations/auckland/shamrock-park) (East Auckland) - [Shelly Park](https://choresaway.co.nz/locations/auckland/shelly-park) (East Auckland) - [Silverdale](https://choresaway.co.nz/locations/auckland/silverdale) (Rodney) - [Snells Beach](https://choresaway.co.nz/locations/auckland/snells-beach) (Rodney) - [Somerville](https://choresaway.co.nz/locations/auckland/somerville) (East Auckland) - [Stanley Point](https://choresaway.co.nz/locations/auckland/stanley-point) (North Shore) - [Stanmore Bay](https://choresaway.co.nz/locations/auckland/stanmore-bay) (Rodney) - [Stonefields](https://choresaway.co.nz/locations/auckland/stonefields) (Central Auckland & CBD) - [Sunnyhills](https://choresaway.co.nz/locations/auckland/sunnyhills) (East Auckland) - [Sunnynook](https://choresaway.co.nz/locations/auckland/sunnynook) (North Shore) - [Sunnyvale](https://choresaway.co.nz/locations/auckland/sunnyvale) (West Auckland) - [Swanson](https://choresaway.co.nz/locations/auckland/swanson) (West Auckland) - [Takanini](https://choresaway.co.nz/locations/auckland/takanini) (South Auckland) - [Takapuna](https://choresaway.co.nz/locations/auckland/takapuna) (North Shore) - [Taupaki](https://choresaway.co.nz/locations/auckland/taupaki) (Rodney) - [Te Atatū Peninsula](https://choresaway.co.nz/locations/auckland/te-atatu-peninsula) (West Auckland) - [Te Atatū South](https://choresaway.co.nz/locations/auckland/te-atatu-south) (West Auckland) - [Te Papapa](https://choresaway.co.nz/locations/auckland/te-papapa) (Central Auckland & CBD) - [Three Kings](https://choresaway.co.nz/locations/auckland/three-kings) (Central Auckland & CBD) - [Tindalls Beach](https://choresaway.co.nz/locations/auckland/tindalls-beach) (Rodney) - [Titirangi](https://choresaway.co.nz/locations/auckland/titirangi) (West Auckland) - [Torbay](https://choresaway.co.nz/locations/auckland/torbay) (North Shore) - [Totara Heights](https://choresaway.co.nz/locations/auckland/totara-heights) (South Auckland) - [Totara Vale](https://choresaway.co.nz/locations/auckland/totara-vale) (North Shore) - [Unsworth Heights](https://choresaway.co.nz/locations/auckland/unsworth-heights) (North Shore) - [Waiake](https://choresaway.co.nz/locations/auckland/waiake) (North Shore) - [Waiata Shores](https://choresaway.co.nz/locations/auckland/waiata-shores) (South Auckland) - [Waiatarua](https://choresaway.co.nz/locations/auckland/waiatarua) (West Auckland) - [Waiheke Island](https://choresaway.co.nz/locations/auckland/waiheke-island) (Hauraki Gulf Islands) - [Waikōwhai](https://choresaway.co.nz/locations/auckland/waikowhai) (Central Auckland & CBD) - [Waimauku](https://choresaway.co.nz/locations/auckland/waimauku) (Rodney) - [Wairau Valley](https://choresaway.co.nz/locations/auckland/wairau-valley) (North Shore) - [Waitākere](https://choresaway.co.nz/locations/auckland/waitakere) (West Auckland) - [Waiuku](https://choresaway.co.nz/locations/auckland/waiuku) (Franklin) - [Waiwera](https://choresaway.co.nz/locations/auckland/waiwera) (Rodney) - [Warkworth](https://choresaway.co.nz/locations/auckland/warkworth) (Rodney) - [Waterview](https://choresaway.co.nz/locations/auckland/waterview) (Central Auckland & CBD) - [Wattle Downs](https://choresaway.co.nz/locations/auckland/wattle-downs) (South Auckland) - [Wellsford](https://choresaway.co.nz/locations/auckland/wellsford) (Rodney) - [Wesley](https://choresaway.co.nz/locations/auckland/wesley) (Central Auckland & CBD) - [West Harbour](https://choresaway.co.nz/locations/auckland/west-harbour) (West Auckland) - [Western Heights](https://choresaway.co.nz/locations/auckland/western-heights) (West Auckland) - [Western Springs](https://choresaway.co.nz/locations/auckland/western-springs) (Central Auckland & CBD) - [Westgate](https://choresaway.co.nz/locations/auckland/westgate) (West Auckland) - [Westlake](https://choresaway.co.nz/locations/auckland/westlake) (North Shore) - [Westmere](https://choresaway.co.nz/locations/auckland/westmere) (Central Auckland & CBD) - [Weymouth](https://choresaway.co.nz/locations/auckland/weymouth) (South Auckland) - [Whangaparāoa](https://choresaway.co.nz/locations/auckland/whangaparaoa) (Rodney) - [Whenuapai](https://choresaway.co.nz/locations/auckland/whenuapai) (West Auckland) - [Windsor Park](https://choresaway.co.nz/locations/auckland/windsor-park) (North Shore) - [Wiri](https://choresaway.co.nz/locations/auckland/wiri) (South Auckland) - [Woodlands Park](https://choresaway.co.nz/locations/auckland/woodlands-park) (West Auckland) - [Wynyard Quarter](https://choresaway.co.nz/locations/auckland/wynyard-quarter) (Central Auckland & CBD) - [Ōpaheke](https://choresaway.co.nz/locations/auckland/opaheke) (South Auckland) - [Ōrewa](https://choresaway.co.nz/locations/auckland/orewa) (Rodney) - [Ōrākei](https://choresaway.co.nz/locations/auckland/orakei) (Central Auckland & CBD) - [Ōtara](https://choresaway.co.nz/locations/auckland/otara) (South Auckland) - [Ōtāhuhu](https://choresaway.co.nz/locations/auckland/otahuhu) (South Auckland) - [Ōwairaka](https://choresaway.co.nz/locations/auckland/owairaka) (Central Auckland & CBD) ## Key pages - [Home & Office Cleaning Auckland | Chores Away](https://choresaway.co.nz/): Book vetted cleaners for your home or office across Auckland. See your exact GST-inclusive price, choose who comes and pay only after the clean. - [House Cleaning Auckland | Residential Cleaners | Chores Away](https://choresaway.co.nz/services/residential-cleaning): Regular, deep and end of tenancy house cleaning across Auckland. Fixed-price or hourly options, vetted cleaners and a 24-hour re-clean guarantee. - [Commercial Cleaning Auckland | Office Cleaners | Chores Away](https://choresaway.co.nz/services/commercial-cleaning): Commercial and office cleaning across Auckland for offices, clinics, studios, salons and showrooms. Book by the hour with no lock-in contracts. - [Compare Cleaning Services Auckland | Chores Away](https://choresaway.co.nz/services): Compare every Chores Away service: regular, deep, hybrid and end of tenancy house cleaning, hourly home help and commercial cleaning in Auckland. - [Cleaning Prices Auckland | Upfront, GST Incl. | Chores Away](https://choresaway.co.nz/pricing): See what house and commercial cleaning costs in Auckland. Fixed room-based prices or hourly rates, GST included, no travel fees. Get your exact price. - [How to Book a Cleaner Online in Auckland | Chores Away](https://choresaway.co.nz/how-it-works): Choose your service, pick a date and your preferred vetted cleaner, then pay after the job is done. See how booking with Chores Away works. - [How We Vet Our Cleaners | Chores Away Auckland](https://choresaway.co.nz/cleaners/how-we-vet): Every Chores Away cleaner passes a Ministry of Justice criminal record check, photo ID and work rights checks before their first booking. - [Auckland Cleaning Areas | Suburbs We Cover | Chores Away](https://choresaway.co.nz/locations/auckland): Chores Away covers Auckland from the North Shore to Franklin, including the CBD and East, West and South Auckland. Find your suburb and book a cleaner. - [Cleaning FAQs | Pricing, Bookings & Cleaners | Chores Away](https://choresaway.co.nz/faq): Answers about Chores Away pricing, minimum booking times, cancellations, cleaner vetting, insurance and our satisfaction guarantee in Auckland. - [About Chores Away | Auckland Cleaning Company](https://choresaway.co.nz/about): Chores Away is an Auckland cleaning company for homes and businesses, with upfront prices, vetted independent professionals and payment after the clean. - [Chores Away App | Book and Manage Your Cleaning](https://choresaway.co.nz/app): Book house or office cleaning, reschedule visits, chat with your cleaner and get real-time updates in the free Chores Away app for iOS and Android. - [Cleaning Tips, Checklists & Guides | Chores Away Blog](https://choresaway.co.nz/blog): Practical cleaning checklists, pricing guides and advice for Auckland homes, renters, landlords and businesses from the Chores Away team. - [Contact Chores Away | Auckland Cleaning Support](https://choresaway.co.nz/contact-us): Questions about a booking, a quote for your home or business, or working with us? Chat with us live 24/7 or contact the Chores Away team and we will reply within 24 hours. - [Cleaning Jobs Auckland | Work With Chores Away](https://choresaway.co.nz/work-with-us): Join Chores Away as an independent cleaner in Auckland. Choose your hours and areas, get steady bookings, and get paid after every completed job. - [Affiliate Program Auckland | Chores Away](https://choresaway.co.nz/affiliates): Recommend Chores Away and get paid weekly for every new client. Your network saves on their first booking. Ideal for schools, clubs and creators. ## Frequently asked questions All answers below are published at https://choresaway.co.nz/faq. ### What is your satisfaction guarantee? Not happy with your clean? Let us know through the app within 24 hours and include photos of the areas that were not up to standard. We will assess it and arrange a free re-clean of anything that fell short. The guarantee covers what was booked: the rooms and tasks in your original booking confirmation. Source: https://choresaway.co.nz/faq ### How do I leave feedback after my clean? After your service, you have 24 hours to rate and review your cleaner through the app or the email prompt we send. Your rating directly affects the cleaner's quality bonus. Honest feedback helps great cleaners earn more and keeps standards high for everyone. We also appreciate Google and Trustpilot reviews. They help other clients in Auckland find trustworthy professionals. Source: https://choresaway.co.nz/faq ### How do I raise a complaint? Raise it through the app from the completed booking in your Booking History. Include a description and photos of anything that was not right. The sooner you tell us, the better we can help. The 24-hour window after your service is when we can act on it most effectively. For service quality or damage concerns, raise it the same day if you can. We acknowledge every complaint within 2 business days and aim to have a resolution within 10 business days of receiving full details. Source: https://choresaway.co.nz/faq ### My cleaner did not meet my expectations. What should I do? Raise it through the app within 24 hours, with photos of the areas you are not happy with. We take these seriously, respond quickly, and arrange a re-clean of the affected areas at no charge. If you would rather have a different cleaner going forward, update your bookings and select another available professional. Source: https://choresaway.co.nz/faq ### What if the cleaner left before finishing? Report it through the app straight away. We can check the cleaner's log to verify start and end times. We will either arrange for them to return and complete the job or send a replacement. You will not be charged for work that was not done. Source: https://choresaway.co.nz/faq ### What if my cleaner did not show up? Report it through the app immediately. We will try to arrange a replacement or reschedule at no charge. You will not be billed for a service that did not happen. No-shows affect the cleaner's standing on the platform. Source: https://choresaway.co.nz/faq ### What if something is damaged during the clean? Report it through the app within 24 hours, with a description and photos. Bookings are covered by our insurance policy (https://choresaway.co.nz/legal/customer-terms). We will investigate and work with you on repair, replacement, or compensation. Incidents are rare. Our cleaners are trained to treat your home and belongings with care. Source: https://choresaway.co.nz/faq ### Can I book the same cleaner again after a one-off? Yes. Find the cleaner from your booking history (https://choresaway.co.nz/account/bookings) in the app and select them when placing your next booking. You can view their current availability and choose a time that suits you. All bookings are placed through the app or website. A recurring booking is the most reliable way to keep the same cleaner on a regular schedule. Source: https://choresaway.co.nz/faq ### How are reviews collected and monitored? After each service, you have 24 hours to submit your rating through the platform. We use ratings to calculate each cleaner's quality score, which determines their bonus. Cleaners with persistently low ratings are reviewed and may be removed from the platform. Source: https://choresaway.co.nz/faq ### Can I request a different cleaner if I am not happy? Yes. When placing a new booking or editing an upcoming one in the app, select a different professional from those available in your area. You can view profiles, ratings, and available slots before confirming. All booking changes are handled through the app or website. Source: https://choresaway.co.nz/faq ### Do my consumer rights still apply when I book through Chores Away? Yes. Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply to every booking. They cannot be waived or excluded by our terms. They exist independently of anything we say about refunds or re-cleans. This means if services are not completed with reasonable care and skill, you have statutory remedies on top of whatever our process provides. Our complaints process is the quickest path to a resolution, but it is not your only option. Source: https://choresaway.co.nz/faq ### If something is damaged during a clean, do I have to deal with the insurance company myself? No. Report it through the app within 24 hours with photos and a description. Chores Away assesses the claim and handles the insurer process on your behalf. You do not need to deal with the insurance company directly. Bookings are covered by our Master Marketplace Insurance. Full details of what the policy covers are in our Customer Terms of Service (https://choresaway.co.nz/legal/customer-terms). Source: https://choresaway.co.nz/faq ### Do I need an account to use the app? Yes. Create a free account when you first open the app or visit the website. Enter your email address and we send you a one-time verification code to confirm it is you. No password needed. The process takes under a minute and lets you manage bookings, payment methods, and your service history. Source: https://choresaway.co.nz/faq ### What happens if my cleaner can't make it? We tell you as soon as we know and give you the choice: another available vetted cleaner at the same time, a new time with your own cleaner, or cancel. Any hold on your card is released and you are not charged. Source: https://choresaway.co.nz/faq ### Can I choose my cleaner? Yes. When you pick a time, you see the vetted professionals available in your area and choose who comes. On a regular plan, the same person can come every visit. Source: https://choresaway.co.nz/faq ### What if I need to reschedule? You can reschedule at no charge as long as you do so more than 24 hours before your service. Log in, go to Booking History (https://choresaway.co.nz/account/bookings), select the booking, and choose a new time. Your cleaner will be notified and you will receive confirmation. If you need to reschedule within 24 hours, the standard cancellation fees apply for that booking: 50% between 2 and 24 hours, or the full amount less than 2 hours before. If it is an urgent situation, reach out through Help and Support (https://choresaway.co.nz/account/support) and we will do our best to help. Source: https://choresaway.co.nz/faq ### What is the best way to get help with an active booking? For anything related to a current or upcoming booking, use the in-app support feature. Our team can assist faster there because they have direct access to your booking details. Source: https://choresaway.co.nz/faq ### Can I book services for someone else using the app? Yes. Add their address to your account and book as normal. Useful for family members, rental properties, or your business. Source: https://choresaway.co.nz/faq ### How do I book a clean? Book entirely online (https://choresaway.co.nz/book) in a few minutes. Select your service (https://choresaway.co.nz/services), choose your preferred professional, enter your address and property details, choose a date and time, and add any extras. You will see the price before you confirm. A confirmation is emailed straight away. Source: https://choresaway.co.nz/faq ### What happens after I place a booking? Your booking is sent to the professional you selected. Most bookings are confirmed immediately based on the cleaner's schedule held on the platform. Some cleaners prefer to confirm each booking individually. When that is the case, they are notified and typically respond quickly. You receive a confirmation once the booking is accepted. Source: https://choresaway.co.nz/faq ### How far in advance do I need to book? You can book as little as 2 hours before your service, though last-minute bookings depend on professional availability and may not always be matched straight away. For the best chance of getting your preferred time and cleaner, book at least a day ahead. For Easy Move (end of tenancy) (https://choresaway.co.nz/services/easy-move) cleans tied to a move-out date, book as early as possible. Source: https://choresaway.co.nz/faq ### What days and times can I book a service? You can place a booking any time through the app or website. Available slots depend on when professionals in your area have set themselves as available. They manage their own working hours. When you book, you will only see genuine open slots. Source: https://choresaway.co.nz/faq ### Do I need to be home during the clean? No. Many clients leave a key, provide an entry code, or arrange access via a lockbox. We recommend being home for the first visit to meet your cleaner and go through expectations, but it is not required. If you are not home, leave access instructions in your booking notes or message your cleaner through the app. Source: https://choresaway.co.nz/faq ### Can I leave my cleaner a key? Yes. Leave it somewhere safe and note the location in your booking instructions. You can also include alarm codes or access details. Key management is between you and your cleaner. Chores Away does not handle keys directly. Source: https://choresaway.co.nz/faq ### How do I prepare my home before the cleaner arrives? Tidy away personal items and clutter from surfaces you want cleaned. Note any priority areas in your booking notes. Source: https://choresaway.co.nz/faq ### Can I add special instructions for my cleaner? Yes. Add notes when booking for priorities, rooms to focus on, access details, pets, or anything else. You can add notes for individual rooms where the booking flow supports room-level instructions. Notes are visible to your assigned cleaner. Source: https://choresaway.co.nz/faq ### Who can see my booking notes? Your general booking notes are visible to your assigned cleaner. Put access codes and entry instructions in the access instructions for the address. That field is protected and available to the cleaner for the booking. Chores Away staff can also view booking information for support and quality purposes. Do not include sensitive personal or financial information in general booking notes. Source: https://choresaway.co.nz/faq ### What is the difference between a one-off and a recurring booking? A one-off is a single clean with no ongoing commitment. A recurring booking is a regular service (weekly, fortnightly, or monthly) at a lower rate per visit (https://choresaway.co.nz/pricing). There is no lock-in contract. Source: https://choresaway.co.nz/faq ### What booking frequencies are available? You can book as a one-off or set up a recurring schedule. Recurring bookings include a discounted rate per visit (https://choresaway.co.nz/pricing), visible when you book. A recurring schedule also makes it easier to lock in your preferred cleaner each time. Source: https://choresaway.co.nz/faq ### Can I book a specific cleaner every time? Yes. When booking, select the professional you want from those available in your area. You can view their profile, ratings, and available times before confirming. A recurring booking is the most reliable way to keep the same cleaner on a regular schedule. Source: https://choresaway.co.nz/faq ### How do I make a one-off booking with a previous cleaner? Log in and start a new booking. From your booking history, find the cleaner you previously used and select them for your new booking. The app shows their current availability so you can choose a time that works. Source: https://choresaway.co.nz/faq ### Can my pets stay inside during the clean? Yes, pets can stay at home if you and your cleaner agree. You are responsible for providing a safe working environment, including securing or separating pets when needed so your cleaner can work safely and complete the service. Add clear pet instructions to the booking or message your cleaner through the app. Source: https://choresaway.co.nz/faq ### What areas of Auckland do you service? We service the Auckland metro area (https://choresaway.co.nz/locations/auckland). Enter your address in the booking form (https://choresaway.co.nz/book) to check availability in your suburb. We are expanding our cleaner network across Auckland regularly. Source: https://choresaway.co.nz/faq ### Do you service my city outside Auckland? We are currently Auckland-based and plan to expand to other New Zealand cities. If you are a cleaning professional outside Auckland interested in partnering with us, reach out through our Work With Us page (https://choresaway.co.nz/work-with-us). Source: https://choresaway.co.nz/faq ### I had trouble completing my online booking. What should I do? Make sure you are using an up-to-date browser or the latest version of the app. You can also try booking from the website if the app is not responding, or from the app if the website is giving you trouble. If the issue continues, open a support ticket (https://choresaway.co.nz/account/support/new) and we will help resolve it. Source: https://choresaway.co.nz/faq ### How do I manage my account details (name, address, email)? In the app, go to the Dashboard and open Profile Management to update your personal details and documents. To manage your saved addresses, go to Dashboard, then select Property Addresses. Payment methods are in the Menu under Wallet. On the web, account and address management are available from the account section in the main navigation. Source: https://choresaway.co.nz/faq ### How do I add another address to my account? In the app, go to the Dashboard and select Property Addresses to add or manage your saved addresses. On the web, addresses are managed from the account section. You can save multiple addresses and switch between them when booking. Source: https://choresaway.co.nz/faq ### What if the cleaner could not access my property through no fault of mine? The no-access charge applies when the access problem is caused by you not providing keys, codes, or instructions when you were in a position to do so. If there was a genuine access issue outside your control (a building system failure you were not aware of, for example), contact us through the app straight away and we will assess it. We look at each situation on its own merits. Source: https://choresaway.co.nz/faq ### Can Chores Away change the price of my recurring booking without warning? No. If we ever adjust pricing for recurring bookings, we give you at least 14 days notice before the new price takes effect. You will receive a clear notification beforehand. If you do not want to continue at the new price, you can cancel before the change applies with no cancellation fee for that cancellation. You are never committed to a price you did not agree to. Source: https://choresaway.co.nz/faq ### How do I cancel or reschedule a booking? Log in to your account, go to Booking History (https://choresaway.co.nz/account/bookings), and select the booking you want to change. Cancellations and reschedules are free if you do so more than 24 hours before your service. If you cancel between 2 and 24 hours before, a 50% cancellation fee applies. Less than 2 hours before, the full service amount is charged. Source: https://choresaway.co.nz/faq ### Will I be charged a cancellation fee? It depends on when you cancel: More than 24 hours before your service: no charge. Between 2 and 24 hours before: 50% of the service price applies as a cancellation fee. Less than 2 hours before: the full service price is charged. If you are cancelling because of a confirmed error on our part (such as a booking made for the wrong date, time, or address through a Platform fault), no charge applies. Source: https://choresaway.co.nz/faq ### Can I stop or cancel a recurring booking at any time? Yes. No minimum sessions, no lock-in contract. Cancel at any time. Give more than 24 hours notice before the next session: no charge. Between 2 and 24 hours before: 50% of that session's price applies. Less than 2 hours before: the full session price is charged. Source: https://choresaway.co.nz/faq ### How do I change the date or time of a booking? Log in, go to Booking History (https://choresaway.co.nz/account/bookings), click Reschedule, and choose a new date and time. Your cleaner is notified and you receive an email confirmation. Source: https://choresaway.co.nz/faq ### How do I change my booking details before the cleaner has accepted? You can update booking details through the app right up to a couple of hours before the scheduled service. Because these services have a defined scope, late changes have less impact than with open-ended services. Keep in mind the professional may have made other commitments around that time. The cleaner is notified of any updates. Source: https://choresaway.co.nz/faq ### Can I pause my recurring booking? Yes. Pause your recurring schedule any time from your account. Just make sure to do it more than 24 hours before the next scheduled session to avoid being charged for that visit. The standard cancellation fees apply if you pause within 24 hours. Source: https://choresaway.co.nz/faq ### How do I stop a recurring booking entirely? Log in and cancel your recurring schedule from Booking History (https://choresaway.co.nz/account/bookings). As long as you cancel more than 24 hours before the next session, no charge applies. Source: https://choresaway.co.nz/faq ### What if I need to cancel due to an emergency? Contact us through the app as soon as possible. We understand emergencies happen. Explain the situation and we will review the cancellation charge case by case. Source: https://choresaway.co.nz/faq ### How do I contact my cleaner directly? You can message your cleaner through the app from 48 hours before the service until 48 hours after it. Use the chat for access details, pet information, on-site instructions, room priorities, or quick follow-ups. Your cleaner may be working on another job, so they may not reply immediately. For support, complaints, or service issues, open Booking Details and select Report Incident so the Chores Away support team can help. Source: https://choresaway.co.nz/faq ### You're a new company. Why should I trust you? Fair question. Every cleaner passes a Ministry of Justice criminal record check, photo ID and work rights checks and an interview before their first booking. Nothing is charged until the clean is done, every booking is insured, and if something isn't right, tell us within 24 hours and we'll send someone back to fix it, free. Source: https://choresaway.co.nz/faq ### Why can't I see reviews yet? We're new, and we only publish genuine reviews from real customers. We will start showing them once enough have come in. Until then, every cleaner you can book has passed our checks, and our promise covers every clean. Source: https://choresaway.co.nz/faq ### What happens if my cleaner is sick or unavailable? We will notify you as soon as possible and offer either a replacement cleaner or a free reschedule at no extra charge. Source: https://choresaway.co.nz/faq ### What happens if a cleaner's rating drops? If a cleaner's average rating falls below our standard, we review their account and may remove them from the platform. Source: https://choresaway.co.nz/faq ### How do I know my cleaner has been vetted and verified? All cleaners on the platform are vetted and verified (https://choresaway.co.nz/cleaners/how-we-vet) before they accept bookings. Checks include a Ministry of Justice criminal record check, photo ID, address, references, an interview, the right to work in New Zealand, and payment onboarding checks carried out through Stripe's verification process. We do not use verification badges on cleaner profiles. Source: https://choresaway.co.nz/faq ### How do you vet your cleaners? Every cleaner goes through our vetting process before they can accept bookings. This includes a New Zealand Ministry of Justice criminal record check, identity verification, training and quality assessment, and ongoing review monitoring. If a cleaner's average rating falls below our standard, we review their account and may remove them from the platform. Learn more on our How We Vet page (https://choresaway.co.nz/cleaners/how-we-vet). Source: https://choresaway.co.nz/faq ### Are your cleaners insured? Yes. Every Chores Away cleaner is covered by our Master Marketplace Insurance policy for every platform-booked job. Cover activates the moment they check in at your address. The policy includes public liability cover for third-party injury or property damage, and separate cover for accidental damage to the surfaces or items being cleaned. Full details are in our Customer Terms of Service (https://choresaway.co.nz/legal/customer-terms). If something goes wrong, report it through the app within 24 hours and we handle the claim process on your behalf. Source: https://choresaway.co.nz/faq ### What does the insurance cover? The insurance covers accidental damage or loss caused by the cleaner while they are actively working on your Chores Away booking. It applies anywhere in New Zealand, from the moment the cleaner checks in until they check out. It does not cover pre-existing damage, intentional damage, gross negligence, or work arranged outside the platform. If something goes wrong, report it through the app within 24 hours with photos, and we will guide you through the claims process. Source: https://choresaway.co.nz/faq ### Is my credit card information safe? Yes. All payments go through Stripe, one of the world's most trusted payment platforms. Your card details are held by Stripe, not on our servers, using bank-level encryption. We save your card through Stripe so you can be charged automatically after each service without re-entering your details. Source: https://choresaway.co.nz/faq ### Is my personal and payment information safe? Yes. Your data is never sold to third parties for advertising, and we do not share it beyond what is needed to operate the platform. We work with trusted, contracted providers, including Stripe for payments, Microsoft Azure for secure hosting, and Google for address services. Your payment card details are held directly by Stripe, never on our own servers, to the highest industry security standard. All data is encrypted in transit and at rest. For full details on what we collect, who we share it with, and your rights under the Privacy Act 2020, read our Privacy Policy (https://choresaway.co.nz/legal/privacy-policy). Source: https://choresaway.co.nz/faq ### How do I delete my account? Request account deletion through the app or contact us through platform support. We will confirm within 20 working days what has been deleted. Some records tied to completed payments and bookings are kept for the periods required by New Zealand law. We will let you know what and why if that applies to your account. Source: https://choresaway.co.nz/faq ### Are cleaners employees or contractors? Cleaners are independent professionals who run their own businesses. They choose their hours, their suburbs and the jobs they accept, and they are free to work with their own clients too. Chores Away handles bookings, payments and insurance on every job, and every cleaner meets the same vetting and quality standards. Source: https://choresaway.co.nz/faq ### How is Chores Away different from a traditional cleaning agency? Chores Away is a technology platform, not an agency. We connect you with vetted, insured independent cleaners (https://choresaway.co.nz/cleaners/how-we-vet). You can book in minutes online, see transparent pricing upfront (https://choresaway.co.nz/pricing), and rate your cleaner after every visit. Traditional agencies typically require phone calls, quotes, and long-term contracts. Source: https://choresaway.co.nz/faq ### Can I refer a cleaner I know to join Chores Away? Yes. If you know a professional cleaner who would be a good fit, they can apply through our Work With Us page (https://choresaway.co.nz/work-with-us). They will go through the standard vetting process. Source: https://choresaway.co.nz/faq ### What can I expect from the Chores Away platform? A fast, transparent booking experience. Vetted, insured cleaners (https://choresaway.co.nz/cleaners/how-we-vet). Upfront pricing (https://choresaway.co.nz/pricing) with no hidden charges. Customer ratings on every booking. And a satisfaction guarantee: if anything is not right, we will make it right. Source: https://choresaway.co.nz/faq ### Do cleaners bring their own equipment and products? Yes. Cleaners bring professional equipment and cleaning products to each job. If you would rather your own products be used, leave them accessible and note this in your booking instructions. Source: https://choresaway.co.nz/faq ### Do you clean physio, chiro and massage clinics? Yes, for non-clinical areas. We disinfect reception desks and treatment plinths, refresh waiting rooms and restrooms, and maintain hard floors. We do not enter clinical treatment rooms that require medical-grade sterilisation. See the Allied Health Cleaning page (https://choresaway.co.nz/services/commercial-cleaning/allied-health-cleaning) for the full scope. Source: https://choresaway.co.nz/faq ### Do you require a long-term contract? No. Commercial cleaning (https://choresaway.co.nz/services/commercial-cleaning) is booked by the hour with no lock-in contracts. Pause or cancel anytime, with card-on-file billing and automated invoicing. Source: https://choresaway.co.nz/faq ### Do you clean coworking and serviced offices? Yes. We reset shared desks and hot-desk areas, refresh meeting rooms, maintain coffee stations and empty bins, on a daily or alternate-day schedule that fits your foot traffic. Our Coworking Space Cleaning page (https://choresaway.co.nz/services/commercial-cleaning/coworking-space-cleaning) has the details. Source: https://choresaway.co.nz/faq ### What commercial spaces do you not service? We stay away from spaces that need specialised safety or regulated compliance work: medical and dental treatment rooms, commercial kitchens and cooklines, industrial and warehouse sites, and childcare or early learning centres. For health and wellness practices, we can clean reception, waiting and admin areas (https://choresaway.co.nz/services/commercial-cleaning/allied-health-cleaning) only. Source: https://choresaway.co.nz/faq ### Do you clean yoga and pilates studios? Yes. We sanitise floors, buff mirrors, wipe down equipment and mats, and refresh change areas, working around your class schedule so you never close for cleaning. See Gym and Studio Cleaning (https://choresaway.co.nz/services/commercial-cleaning/gym-studio-cleaning) for what each visit covers. Source: https://choresaway.co.nz/faq ### Do you clean law firms and accounting offices? Yes. Workspace Care (https://choresaway.co.nz/services/workspace-care) covers boutique offices (https://choresaway.co.nz/services/commercial-cleaning/office-cleaning) and professional services, including law firms, accountants, real estate agencies and recruitment offices. We reset desks and meeting rooms, sanitise high-touch surfaces, empty bins and keep the kitchenette and washrooms stocked. Source: https://choresaway.co.nz/faq ### Can you clean our office after hours? Yes. We schedule around your business, including after 5pm and early mornings, so your team walks into a fresh workspace without disruption. See Office Cleaning (https://choresaway.co.nz/services/commercial-cleaning/office-cleaning) for more on how we work with offices. Source: https://choresaway.co.nz/faq ### How much does commercial cleaning cost per hour in Auckland? Commercial cleaning is booked by the hour. Workspace Care (https://choresaway.co.nz/services/workspace-care), our regular commercial clean, has a 2-hour minimum. Detail by the Hour (https://choresaway.co.nz/services/detail-by-the-hour), for intensive deep cleaning, has a 2.5-hour minimum. Recurring bookings cost less per visit, with no lock-in contracts and card-on-file billing. See the Commercial Cleaning page (https://choresaway.co.nz/services/commercial-cleaning) or our Pricing page (https://choresaway.co.nz/pricing) for current rates. Choose your hours in the booking flow to see your exact price. Source: https://choresaway.co.nz/faq ### Do you clean retail stores and showrooms? Yes. We keep display counters dust-free, interior glass and mirrors streak-free, and customer walkways pristine, so your products always present at their best. See Retail and Showroom Cleaning (https://choresaway.co.nz/services/commercial-cleaning/retail-showroom-cleaning) for the full scope. Source: https://choresaway.co.nz/faq ### Do you clean hair salons and barbershops? Yes. We sweep hair and dust, polish mirrors and glass, sanitise stations and chairs, empty bins and tidy staff areas, so every client walks into a spotless space. Our Salon and Barber Cleaning page (https://choresaway.co.nz/services/commercial-cleaning/salon-cleaning) has the details. Source: https://choresaway.co.nz/faq ### Do you clean showhomes and display suites? Yes. We maintain dust-free surfaces and staged furniture, touch up glass and mirrors and keep walkways pristine between weekend open homes. See Showhome Cleaning (https://choresaway.co.nz/services/commercial-cleaning/real-estate-showhome-cleaning) for how we fit around open homes. Source: https://choresaway.co.nz/faq ### Do I need my own equipment and supplies? Yes, you bring your own professional cleaning equipment and supplies to each job. We provide a recommended kit list during onboarding. Source: https://choresaway.co.nz/faq ### Do I have to work exclusively for Chores Away? Not at all. You can keep your existing clients and use Chores Away to fill gaps in your schedule. We aim to bring enough value that you will want to book more work through us, but exclusivity is never a requirement. You are your own boss. Source: https://choresaway.co.nz/faq ### Can I set my own prices? No. We use standardised pricing to keep the experience clear, consistent, and fair for clients. You will always know exactly what you will be paid for each job before you accept it. Source: https://choresaway.co.nz/faq ### I want to join as a cleaner. Who do I contact? Create your profile and apply on our Work With Us page (https://choresaway.co.nz/work-with-us). Once your application is approved, you can start accepting cleaning bookings through Chores Away. Source: https://choresaway.co.nz/faq ### What happens if a client cancels my booking? If a client cancels between 2 and 24 hours before your booking, the client is charged 50% of the service value shown in the app for that booking. You receive the applicable share of that service value. If the client cancels less than 2 hours before, the full service value shown in the app is charged and you receive the applicable share. Cancellations made more than 24 hours in advance are free for the client and no payment is made to you for that session. Source: https://choresaway.co.nz/faq ### Can I set my own hours? Yes. You set your availability in the app and only receive bookings that match. You are always in control of your schedule. Source: https://choresaway.co.nz/faq ### How quickly can I start accepting bookings? There is no fixed timeframe. Create your profile and apply (https://choresaway.co.nz/work-with-us), then complete your application for review. Once approved, you can start accepting cleaning bookings through Chores Away. Source: https://choresaway.co.nz/faq ### Can I work in multiple suburbs? Yes. You can set as many suburbs as you like in your service area. Source: https://choresaway.co.nz/faq ### How will Chores Away help me find clients? We handle the marketing, your listing, and all bookings. That means: your profile is visible to clients searching in your area, we bring new clients to the platform through ongoing marketing, and clients book you directly through our system. You focus on delivering great work. We handle getting you in front of clients. Source: https://choresaway.co.nz/faq ### How do I apply to become a Chores Away cleaner? Create your profile and apply on our Work With Us page (https://choresaway.co.nz/work-with-us). Complete your application and send it to our team for review. Once approved, you can start accepting cleaning bookings through Chores Away. Source: https://choresaway.co.nz/faq ### How much can I earn as a Chores Away cleaner? Your earnings depend on the bookings you complete, your location, and your quality ratings. We use a quality bonus structure where high-rated cleaners can earn more per job. Full details on rates, bonuses, and payment timing are provided in the Partner Guide and during onboarding. Source: https://choresaway.co.nz/faq ### Do I need to bring my own equipment? Yes, you bring your full kit of professional equipment and cleaning products to each job. We provide a recommended equipment list during onboarding so you know exactly what you need. Source: https://choresaway.co.nz/faq ### Do I need prior cleaning experience? You need professional cleaning experience in New Zealand and must be able to complete the work independently. The screening checks this along with the other requirements. Source: https://choresaway.co.nz/faq ### Am I employed by Chores Away or self-employed? Cleaners work as independent contractors. You manage your own availability and schedule, and handle your own tax. Chores Away takes care of client matching, payment processing, and platform support. Source: https://choresaway.co.nz/faq ### How and when do I get paid? Payment for each completed job is processed through the platform and transferred to your bank account weekly. You receive a clear breakdown for every job showing the booking amount and your earnings. High-rated cleaners can earn a quality bonus on top of their base rate. Full details on rates and payment timing are provided in the Partner Guide and during onboarding. Source: https://choresaway.co.nz/faq ### Is there a minimum number of hours I need to work? No. You choose when you are available and accept bookings that fit your schedule. There is no minimum hours commitment, so it works flexibly alongside other work or commitments. Source: https://choresaway.co.nz/faq ### What if a client cancels? If a client cancels between 2 and 24 hours before the booking, the client is charged 50% of the service value shown in the app. You receive the applicable share of that service value. If the client cancels less than 2 hours before, the full service value shown in the app is charged and you receive the applicable share. Cancellations made more than 24 hours in advance are free for the client and no payment is made for that session. Source: https://choresaway.co.nz/faq ### What does Chores Away charge? We charge a small platform fee per booking. You keep the majority of each payment. Source: https://choresaway.co.nz/faq ### Do I have to accept every booking that comes in? No. You choose. You can set manual-accept mode to review and select each job individually. You see the service fee before you decide. Or you can switch to auto-accept, where jobs matching your schedule and area are allocated automatically. You can switch between modes at any time in the app. No minimum acceptance rate, no required availability. Source: https://choresaway.co.nz/faq ### What happens if I arrive for a job but cannot get into the property? You receive your full service fee. If you arrive at the scheduled time and cannot access the property because the client did not provide keys, codes, or instructions, you are paid in full. The client is charged the full job price and that payment comes to you. Document the no-access attempt through the app before you leave. This creates the record that supports your payment. Source: https://choresaway.co.nz/faq ### Do I need to send Chores Away invoices for my earnings? No. Chores Away issues a Recipient-Created Tax Invoice (RCTI) on your behalf for each payment period, visible on your earnings screen. If you are GST-registered, you do not issue a separate invoice for the same payment. If you are not GST-registered, service fees are paid as a gross amount with no GST component. Keep your weekly earnings summaries for your own tax records. If your total income from all sources is approaching $60,000 in a 12-month period, you will need to register for GST with Inland Revenue. Source: https://choresaway.co.nz/faq ### Do I need my own public liability insurance to work on Chores Away? No. Chores Away's Master Marketplace Insurance covers you on every confirmed platform booking. You do not need your own public liability insurance for work completed through the platform. Cover activates at Check-in and stays active until Check-out. The one condition: insurance only applies to platform bookings. Work arranged directly with clients outside the platform is not covered. Source: https://choresaway.co.nz/faq ### I have a past conviction. Can I still apply to join Chores Away? Possibly, yes. We assess each application individually, considering the type of conviction and how relevant it is to working in clients' homes. Convictions eligible for clean slate under the Criminal Records (Clean Slate) Act 2004 are not considered at all. You do not need to disclose them. If you are unsure whether your situation affects your eligibility, the best approach is to apply (https://choresaway.co.nz/work-with-us). Our team reviews each case and responds within a few business days. Source: https://choresaway.co.nz/faq ### What if I am late to a job due to traffic or an emergency? Genuine delays outside your control (traffic, accidents, weather, vehicle breakdown) are not a breach of your agreement and do not trigger a cancellation charge against you. As soon as you know you will be late, notify the client or Chores Away through the app. That keeps everyone informed and creates a record if any question comes up later. Source: https://choresaway.co.nz/faq ### Can I keep working for other clients or platforms while on Chores Away? Yes. There is no exclusivity requirement. You can work for other platforms, businesses, or private clients alongside your Chores Away bookings. The one rule: you cannot arrange work directly with clients you met through Chores Away. That applies while your account is active and for 12 months after your last booking with that client through the platform. Clients you had an independent relationship with before they joined Chores Away are not affected by this. Source: https://choresaway.co.nz/faq ### Is there a fee to join or apply? No. There is no fee to apply or join the Chores Away platform. Source: https://choresaway.co.nz/faq ### Will I get the same pricing as the website? Yes. Pricing is the same (https://choresaway.co.nz/pricing) across the app, website, and any booking channel. The app also provides a better mobile experience, notifications, booking management, and features such as in-app chat that are only available in the app. Source: https://choresaway.co.nz/faq ### Is the app free to download? Yes. The Chores Away app (https://choresaway.co.nz/app) is free to download and use. You only pay for the cleaning services you book. Source: https://choresaway.co.nz/faq ### How do I update my payment method in the app? Open the app and go to the Menu, then Wallet, then Payment Methods. From there you can add, remove, or set a default card. All payment data is handled securely by Stripe. Source: https://choresaway.co.nz/faq ### What does Chores Away charge cleaners? Chores Away retains a platform commission from each completed booking to cover insurance, the technology platform, payment processing, and marketing. There are no hidden deductions or unexpected charges. The amount you will receive for each job is shown clearly before you accept it. Source: https://choresaway.co.nz/faq ### How much does Essential Upkeep (regular clean) cost? Essential Upkeep is a fixed-price clean, priced from your home's size, the rooms you select and any add-ons. Recurring weekly or fortnightly plans cost less per visit than a one-off clean. For current prices, check the Essential Upkeep service page (https://choresaway.co.nz/services/essential-upkeep) or our Pricing page (https://choresaway.co.nz/pricing). Your exact GST-inclusive total is shown in the booking flow (https://choresaway.co.nz/book) before you confirm. Source: https://choresaway.co.nz/faq ### How is the price calculated? Fixed-price services (Essential Upkeep (https://choresaway.co.nz/services/essential-upkeep), Deep Detail (https://choresaway.co.nz/services/deep-detail), Hybrid Cleaning (https://choresaway.co.nz/services/hybrid-cleaning) and Easy Move (https://choresaway.co.nz/services/easy-move)) are priced from your service type, property size, the rooms you select, add-ons and whether pets are present. You see the full total before you confirm. Hourly services are charged for the time you book: Tailored Standard Care (https://choresaway.co.nz/services/tailored-standard-care), Residence Assistant (https://choresaway.co.nz/services/residence-assistant) and Workspace Care (https://choresaway.co.nz/services/workspace-care) have a 2-hour minimum, and Bespoke Deep Care (https://choresaway.co.nz/services/bespoke-deep-care) and Detail by the Hour (https://choresaway.co.nz/services/detail-by-the-hour) have a 2.5-hour minimum. Recurring bookings cost less per visit than one-off cleans. All prices include GST. Current prices for every service are on our Pricing page (https://choresaway.co.nz/pricing). Source: https://choresaway.co.nz/faq ### Are there any hidden fees? No. The price shown at checkout is what you pay, GST-inclusive. Add-ons are itemised before you confirm. Prices may differ for public holidays or after-hours bookings. If that applies to your booking, it is reflected in the price shown before you confirm. Nothing is added after. No surprises. Source: https://choresaway.co.nz/faq ### Do prices include GST? Yes. All prices (https://choresaway.co.nz/pricing) shown on our website and booking system include GST. What you see is what you pay. Source: https://choresaway.co.nz/faq ### What payment methods do you accept? We accept all major credit and debit cards. Payment is processed securely through Stripe. Your card is saved so you never need to re-enter it for future bookings. Cash and cheque are not accepted. Source: https://choresaway.co.nz/faq ### Why do you need my card details, and when am I charged? We save your card securely through Stripe when you book so that payment can be processed automatically after each service. You never need to re-enter your details. We never charge you upfront. About 48 hours before your service, we pre-authorise the amount on your card to confirm the payment method is valid. This may appear as a pending transaction, but no money has been taken yet. For bookings made within 48 hours of the service, validation happens at the time of booking. The actual charge only goes through after the service is completed. If the service does not go ahead, the pending authorisation is released, though your bank may take a few days to show this on your statement. The same process applies to every session in a recurring booking. Source: https://choresaway.co.nz/faq ### What do I do if I was charged the wrong amount? Raise this through the app on your service details screen as soon as you notice it. We will review your booking and receipt and make any corrections needed. Source: https://choresaway.co.nz/faq ### Where do I find my receipt? A GST receipt is emailed automatically after each completed service. You can also access your full invoice history in the app. Go to the Dashboard, then Invoice History under Financial Management. Invoices for individual bookings are also accessible from the details screen of any completed booking. Source: https://choresaway.co.nz/faq ### Is there a fee just for using Chores Away? No. There is no platform fee or sign-up cost for clients. You pay only for the services you book. Source: https://choresaway.co.nz/faq ### Do you charge for travel? No. There are no travel charges. Cleaners choose which areas they service, so the rate you see includes everything. Source: https://choresaway.co.nz/faq ### What is the minimum booking length? Fixed-price services have no hourly minimum because they are priced by scope, not time. For hourly services, the minimum is 2 hours for Tailored Standard Care (https://choresaway.co.nz/services/tailored-standard-care), Residence Assistant (https://choresaway.co.nz/services/residence-assistant) and Workspace Care (https://choresaway.co.nz/services/workspace-care), and 2.5 hours for Bespoke Deep Care (https://choresaway.co.nz/services/bespoke-deep-care) and Detail by the Hour (https://choresaway.co.nz/services/detail-by-the-hour). Source: https://choresaway.co.nz/faq ### How is Deep Detail (deep cleaning) priced? Deep Detail is a flat-rate clean, so there are no hourly overruns. The price reflects your property size, the rooms included, any add-ons (such as oven interior or window cleaning) and your choice of standard or eco-friendly products. Recurring plans cost less per visit. See the Deep Detail service page (https://choresaway.co.nz/services/deep-detail) or our Pricing page (https://choresaway.co.nz/pricing) for current prices. The full breakdown is shown before you confirm. Source: https://choresaway.co.nz/faq ### What promotions, discounts, and vouchers are available? Recurring booking discount. Regular weekly or fortnightly bookings include a discounted rate per visit (https://choresaway.co.nz/pricing). You will see the lower price when you set up a recurring schedule in the app. Gift vouchers and a referral programme are coming soon. In the meantime, you can book a clean for someone else through the app by adding their address to your account. Source: https://choresaway.co.nz/faq ### Why should I choose Chores Away over a cheaper option? We do not compete on price alone. What you get: vetted and insured professionals (https://choresaway.co.nz/cleaners/how-we-vet), transparent fixed pricing (https://choresaway.co.nz/pricing), easy online booking, and a satisfaction guarantee. Cheaper alternatives often mean less vetting, less accountability, and more risk. We stand behind every job. Source: https://choresaway.co.nz/faq ### How is pricing calculated for hybrid cleaning? Pricing is based on your home size and the number of rooms selected for Deep Detail (https://choresaway.co.nz/services/deep-detail). Rooms on Essential Upkeep (https://choresaway.co.nz/services/essential-upkeep) are charged at the base rate, and a surcharge applies for each room you choose for Deep Detail. You will see the full breakdown before confirming your booking. Current prices are on our Pricing page (https://choresaway.co.nz/pricing). Source: https://choresaway.co.nz/faq ### Should I choose this instead of Deep Detail? Choose Bespoke Deep Care when you want flexible hourly priorities. Choose Deep Detail (https://choresaway.co.nz/services/deep-detail) when you need guaranteed completion of a clearly scoped fixed-price deep clean. Source: https://choresaway.co.nz/faq ### How much does an end of tenancy clean cost in Auckland? Easy Move, our end of tenancy clean, is priced by the number of bedrooms and bathrooms plus any extra tasks your property manager expects, such as inside the oven. There are no travel charges anywhere in Auckland. Check the Easy Move service page (https://choresaway.co.nz/services/easy-move) or our Pricing page (https://choresaway.co.nz/pricing) for current prices. You will see your full price before you book. Source: https://choresaway.co.nz/faq ### How much is a cleaner per hour in Auckland? We have two hourly rates. One covers regular cleaning and housekeeping (Tailored Standard Care (https://choresaway.co.nz/services/tailored-standard-care), Residence Assistant (https://choresaway.co.nz/services/residence-assistant) and Workspace Care (https://choresaway.co.nz/services/workspace-care)), with a 2-hour minimum. The other covers deep cleaning by the hour (Bespoke Deep Care (https://choresaway.co.nz/services/bespoke-deep-care) and Detail by the Hour (https://choresaway.co.nz/services/detail-by-the-hour)), with a 2.5-hour minimum. Cleaning supplies are included, and recurring plans cost less per visit. Current hourly rates are on our Pricing page (https://choresaway.co.nz/pricing) and on each service page. Source: https://choresaway.co.nz/faq ### Should I choose fixed-price or hourly cleaning? Fixed-price (recommended for most clients): the price is calculated upfront based on your property size, the rooms you select, and any add-ons. You see the total before you confirm, and the job runs until the agreed tasks are done regardless of time. No surprises, no watching the clock. Available for Essential Upkeep (https://choresaway.co.nz/services/essential-upkeep), Deep Detail (https://choresaway.co.nz/services/deep-detail), Hybrid Cleaning (https://choresaway.co.nz/services/hybrid-cleaning) and Easy Move (https://choresaway.co.nz/services/easy-move). Hourly: you pay by the hour, with a 2-hour minimum for standard hourly services and 2.5 hours for deep cleaning by the hour. Best for small or flexible jobs where the scope is hard to define upfront. Keep in mind that with hourly booking, we cannot guarantee all tasks will be completed within the time you have booked. For most households, fixed-price is the better choice: less risk, clear expectations, and no pressure on the clock. Recurring bookings also include a discounted rate per visit (https://choresaway.co.nz/pricing). Source: https://choresaway.co.nz/faq ### What platforms is the Chores Away app available on? The Chores Away app (https://choresaway.co.nz/app) is available on iOS and Android. It is built with React Native and supports the mobile booking and account experience on both platforms. Check the App Store or Google Play for the current supported release. Source: https://choresaway.co.nz/faq ### Do I need to supply cleaning products or equipment? No. Your cleaner brings the equipment and cleaning products needed for the service. If you prefer your own products to be used, leave them accessible and note this in your booking instructions. Source: https://choresaway.co.nz/faq ### How quickly will you respond to my message? We aim to respond to all support tickets, contact form submissions, and emails as soon as possible, typically within 24 to 48 hours. You can send a message anytime through the app or our support page (https://choresaway.co.nz/account/support). For urgent issues with an active booking, open a support ticket directly from the booking details. This gives our team immediate context and helps us resolve things faster. Source: https://choresaway.co.nz/faq ### What supplies do I need to provide? You do not need to provide anything. Your cleaner brings the equipment and cleaning products needed for the service. If you prefer your own products to be used, leave them accessible and note this in your booking instructions. Source: https://choresaway.co.nz/faq ### Can I call Chores Away directly? We do not offer phone support as a primary channel. This helps us keep everything documented so we can resolve your issue efficiently. The best way to reach us is through our support page (https://choresaway.co.nz/account/support) or the in-app chat. If you are not yet a client, use our contact form (https://choresaway.co.nz/contact-us). If your issue needs a phone conversation, open a support ticket (https://choresaway.co.nz/account/support/new) and request a callback, and we will call you back. Source: https://choresaway.co.nz/faq ### How long does a clean take? It depends on your home size and the service type. As a guide, an Essential Upkeep (https://choresaway.co.nz/services/essential-upkeep) clean for a 2-bedroom home takes about 2 hours. Deep Detail (https://choresaway.co.nz/services/deep-detail) and Easy Move (https://choresaway.co.nz/services/easy-move) take longer because they cover more detail. You will see an estimated duration when you book. Source: https://choresaway.co.nz/faq ### What services does Chores Away offer? We offer a range of services for residential and commercial clients. Visit our services page (https://choresaway.co.nz/services) for the full list, descriptions, and pricing for each service (https://choresaway.co.nz/pricing). Source: https://choresaway.co.nz/faq ### What is the difference between Essential Upkeep (regular cleaning) and Deep Detail (deep cleaning)? Essential Upkeep maintains a clean home with vacuuming, mopping, bathroom sanitation, kitchen surfaces, and general tidying. Deep Detail goes further (https://choresaway.co.nz/services/deep-detail), tackling built-up grime, grout scrubbing, descaling fixtures, and hard-to-reach areas. Deep Detail takes longer and costs more because of the extra detail. You can see exactly what each includes on our service pages (https://choresaway.co.nz/services). Source: https://choresaway.co.nz/faq ### Can you clean our office after hours? Yes. Evening and weekend slots are available for offices that cannot have cleaners during business hours. Availability depends on which professionals are working in your area at those times. Enter your address and preferred time in the booking form (https://choresaway.co.nz/book) to see open slots. Source: https://choresaway.co.nz/faq ### What is included in Essential Upkeep (regular clean)? Visit the Essential Upkeep service page (https://choresaway.co.nz/services/essential-upkeep) for the complete room-by-room task list. Source: https://choresaway.co.nz/faq ### What is included in Deep Detail (deep clean)? Visit the Deep Detail service page (https://choresaway.co.nz/services/deep-detail) for the complete task list and everything included beyond a standard clean. Source: https://choresaway.co.nz/faq ### I offer a service not listed. Can I suggest it? Yes. Contact us (https://choresaway.co.nz/contact-us) with details of the service you offer and we will review it for inclusion on the platform. Source: https://choresaway.co.nz/faq ### What is included in an Easy Move (end of tenancy) clean? Visit the Easy Move service page (https://choresaway.co.nz/services/easy-move) for the full end of tenancy checklist. Source: https://choresaway.co.nz/faq ### When will new services be available? We add new service categories on a rolling basis as we vet providers and confirm pricing in each area. We do not publish fixed launch dates for upcoming categories. Check the booking flow (https://choresaway.co.nz/book) periodically to see what is available in your area. You can also contact us through the support page (https://choresaway.co.nz/account/support) to ask about a specific service, and we can let you know when it becomes available. Source: https://choresaway.co.nz/faq ### Will an Easy Move (end of tenancy) clean guarantee I get my bond back? End of tenancy cleaning in New Zealand is subject to specific requirements under the Residential Tenancies Act. Tenancy Services (https://www.tenancy.govt.nz/ending-a-tenancy/cleaning-up-at-the-end-of-a-tenancy/) publishes guidance on what landlords can reasonably expect at the end of a tenancy, and it is worth reviewing before you book. When you book Easy Move (https://choresaway.co.nz/services/easy-move), you choose exactly which areas and tasks are included. We are accountable for everything within that agreed scope. Items outside the agreed scope (such as damage, wear and tear, or tasks you chose not to include) fall outside the clean. If anything we agreed to clean does not meet the expected standard, we return at no extra charge to fix it. Source: https://choresaway.co.nz/faq ### How long does an Easy Move (end of tenancy) clean take? Typically three to eight hours, depending on property size and condition. A two-bedroom apartment in good condition may take three to four hours. A four-bedroom house may take six to eight. We allocate the time needed to finish the job properly. Source: https://choresaway.co.nz/faq ### How long does Essential Upkeep (regular clean) take? With a fixed-price booking, we estimate the duration as part of the quote so your professional allocates the right amount of time. The job continues until the agreed tasks are done. With hourly booking, as a rough guide: a one-bedroom apartment around 2 hours (the hourly minimum), a two-bedroom home two to three hours, and a three-bedroom home three to four hours. Homes cleaned regularly take less time per visit because there is less build-up. Source: https://choresaway.co.nz/faq ### What is included in a basic clean checklist? The complete checklist is on the Essential Upkeep service page (https://choresaway.co.nz/services/essential-upkeep). Source: https://choresaway.co.nz/faq ### Does cleaning include ironing or laundry? Ironing and laundry are not part of our standard cleaning services. If you need these tasks done, our hourly residential assistance (housekeeping) service (https://choresaway.co.nz/services/residence-assistant) is designed for exactly this: you set the priorities for the session and we work through them within the booked time. Source: https://choresaway.co.nz/faq ### Do you offer dry cleaning? No. We offer domestic cleaning, residential assistance (https://choresaway.co.nz/services/residence-assistant), Deep Detail (deep cleaning) (https://choresaway.co.nz/services/deep-detail), and Easy Move (end of tenancy) (https://choresaway.co.nz/services/easy-move) cleaning. Source: https://choresaway.co.nz/faq ### Can cleaners do tasks at height using ladders? For safety, our cleaners work up to two steps high. Tasks needing more height than that (ceiling fans, high shelving, exterior windows, or light fittings above arm's reach) are outside our scope. For those, you would need a specialist. Source: https://choresaway.co.nz/faq ### Do you clean offices or commercial spaces? Yes. For commercial and office spaces (https://choresaway.co.nz/services/commercial-cleaning), we offer Workspace Care (https://choresaway.co.nz/services/workspace-care) and Detail by the Hour (https://choresaway.co.nz/services/detail-by-the-hour). These services are designed for offices, retail spaces, and other commercial environments. Source: https://choresaway.co.nz/faq ### Can I add extras like oven or fridge cleaning to any booking? Yes. You can add extras during the booking process (https://choresaway.co.nz/book). Common add-ons include: oven interior, fridge interior, window glass cleaning (inside), range hood filter, wall wiping, balcony sweep, and laundry area cleaning. All add-on prices are shown before you confirm. Source: https://choresaway.co.nz/faq ### Should I choose a fixed-price clean or book by the hour? We recommend fixed-price. With a fixed-price booking, you tell us exactly what you need (tasks, rooms, add-ons, property details) and we quote a price that covers the full scope. The job is done regardless of how long it takes. With hourly booking, you pay per hour but we cannot guarantee all tasks will be completed within the time. Fixed-price gives you certainty and better value for a defined job. Source: https://choresaway.co.nz/faq ### When should I book Deep Detail rather than Essential Upkeep? Book Deep Detail (https://choresaway.co.nz/services/deep-detail) when your home needs a reset, such as after a long tenancy, after renovations, before a special occasion, or when built-up grime needs more attention than regular cleaning. Most clients follow Deep Detail with ongoing Essential Upkeep (https://choresaway.co.nz/services/essential-upkeep). Source: https://choresaway.co.nz/faq ### Do you do mould removal? Minor surface mould on tiles, grout, and similar surfaces may be available as an add-on for Deep Detail (https://choresaway.co.nz/services/deep-detail) and Easy Move (https://choresaway.co.nz/services/easy-move). Heavy mould growth, structural mould, or anything requiring specialist treatment is outside our scope. Source: https://choresaway.co.nz/faq ### Can I customise the task list for my clean? It depends on the service. Fixed-price services (Essential Upkeep (https://choresaway.co.nz/services/essential-upkeep), Deep Detail (https://choresaway.co.nz/services/deep-detail), and Easy Move (https://choresaway.co.nz/services/easy-move)) have a defined scope. Tasks outside that scope are not part of the agreed booking and cannot be added to it. If you want something extra done, you can discuss it with your cleaner directly. They may choose to help as a goodwill gesture, but any work outside the booked scope is not covered by our guarantee and cannot be the subject of a complaint. For hourly bookings, you set the priorities and the cleaner works through them within the time booked. Source: https://choresaway.co.nz/faq ### Can you guarantee removal of all stains? We cannot guarantee complete removal of all stains. Some substances permanently mark surfaces or fabrics, and older or set stains may not fully respond to cleaning. Your cleaner will assess the affected areas before starting and let you know what is achievable. Source: https://choresaway.co.nz/faq ### Do you charge extra for stain treatment? Yes. Targeted stain treatment is an additional service with its own charge. Standard cleaning does not include specialised stain work beyond routine surface cleaning. Source: https://choresaway.co.nz/faq ### What kinds of cleaning can I book? You can book fixed-price home cleaning (https://choresaway.co.nz/services/residential-cleaning) where the scope is clearly defined, or choose one of the hourly services (https://choresaway.co.nz/services) when you want flexible priorities. Source: https://choresaway.co.nz/faq ### What businesses is Workspace Care suitable for? It suits offices, studios, small retail spaces (https://choresaway.co.nz/services/commercial-cleaning), and other workplaces that need flexible recurring or one-off upkeep. Source: https://choresaway.co.nz/faq ### What if I need tasks outside the standard checklist? If you need more flexible priorities, choose one of the hourly services (https://choresaway.co.nz/services/tailored-standard-care) instead. Essential Upkeep stays tightly scoped so expectations remain clear. Source: https://choresaway.co.nz/faq ### Is Essential Upkeep best for recurring cleans? Yes. Essential Upkeep is built for regular weekly or fortnightly cleaning where you want consistent maintenance and a clearly scoped service. Source: https://choresaway.co.nz/faq ### Do I need to provide a task list? Yes. Workspace Care works best when you set the cleaning priorities for your premises so time is used where it matters most. Source: https://choresaway.co.nz/faq ### Does hourly booking guarantee every task is completed? No. Hourly services stop when the booked time runs out, so all requested tasks may not be completed if the list is too long. Source: https://choresaway.co.nz/faq ### Can one booking cover an entire large premises? Only if the hours booked match the size and workload. Commercial deep cleaning is time-intensive, so larger premises may need additional hours. Source: https://choresaway.co.nz/faq ### Can deep cleans move heavy furniture or handle specialist mould work? No. Safety and specialist limits still apply. Heavy furniture moving, re-grouting, and specialist mould remediation are outside the service scope. Source: https://choresaway.co.nz/faq ### How do I choose which rooms get Essential Upkeep vs Deep Detail? During booking, you will see a list of rooms in your home. For each room type, you can choose between Essential Upkeep (https://choresaway.co.nz/services/essential-upkeep) or Deep Detail (https://choresaway.co.nz/services/deep-detail). We recommend Deep Detail for kitchens, bathrooms, and high-traffic areas, while bedrooms and living rooms typically do well with Essential Upkeep. Source: https://choresaway.co.nz/faq ### What is Bespoke Deep Care best for? It is best for high-effort cleaning priorities like scrubbing grime, detailing tracks, or focusing deeply on a few trouble spots. Source: https://choresaway.co.nz/faq ### Can I decide what gets done first? Yes. Tailored Standard Care is priority-led. You set the to-do list and the cleaner works through it in order. Source: https://choresaway.co.nz/faq ### Can I mix chores and standard cleaning tasks? Yes. You can set the priority list, but the cleaner will stop exactly when your booked time runs out. Source: https://choresaway.co.nz/faq ### What is Detail by the Hour best used for? It is ideal for deeper commercial cleaning such as staff kitchen resets, washroom detailing, grout scrubbing, and other heavy-duty tasks. Source: https://choresaway.co.nz/faq ### Does Easy Move include rubbish removal or repairs? No. It covers cleaning only. Rubbish removal, repairs, painting, plumbing, and carpet steam cleaning are not included unless booked separately elsewhere. Source: https://choresaway.co.nz/faq ### When should I book Deep Detail instead of Essential Upkeep? Book Deep Detail when your home needs an intensive reset, seasonal refresh, or attention to buildup that goes beyond standard maintenance (https://choresaway.co.nz/services/essential-upkeep). Source: https://choresaway.co.nz/faq ### Is Easy Move for furnished homes? No. Easy Move is designed for completely unfurnished, empty rooms so the handover scope stays clear and consistent. Source: https://choresaway.co.nz/faq ### Can I change my room selections after booking? Yes. You can update your room selections up to 24 hours before your scheduled clean. Log into your account, find your upcoming booking (https://choresaway.co.nz/account/bookings), and adjust which rooms receive Essential Upkeep or Deep Detail. Source: https://choresaway.co.nz/faq ### Is The Residence Assistant only for cleaning? No. It covers household help such as folding laundry, changing beds, dishes, tidying, and other day-to-day chores. Source: https://choresaway.co.nz/faq ### What is the difference between Essential Upkeep, Deep Detail, and Easy Move? We offer three main fixed-price cleaning services for homes, each designed for a different need. Essential Upkeep (https://choresaway.co.nz/services/essential-upkeep) is a maintenance clean for homes that are already in good shape. Deep Detail (https://choresaway.co.nz/services/deep-detail) is a thorough clean that tackles built-up grime and areas not covered in a standard clean. Easy Move (https://choresaway.co.nz/services/easy-move) is a comprehensive clean for empty homes, designed for tenants moving out or homeowners preparing a property. All three are fixed-price, so you know the total before you confirm. You can add extras such as oven interior, fridge interior, or window cleaning where available. Source: https://choresaway.co.nz/faq ### When do I need Easy Move (end of tenancy or bond clean)? Easy Move is built for when a property changes hands. You should book it if: You are a tenant moving out: property managers expect a thorough Easy Move (end of tenancy) clean. Easy Move covers everything on a standard inspection checklist, including inside cupboards, oven interior, skirting boards, and window tracks. It gives you the best chance of getting your bond back in full. You are a homeowner selling or preparing a rental: a spotless home photographs better and makes a stronger impression on buyers or incoming tenants. The property is empty: Easy Move is designed for unfurnished, empty rooms so cleaners can reach every surface without obstruction. If your home is still furnished, Deep Detail is a better fit (https://choresaway.co.nz/services/deep-detail). It is priced as a flat rate based on the number of bedrooms and bathrooms. See what is included and get a price on the service page (https://choresaway.co.nz/services/easy-move). Because move-out dates are fixed, we recommend booking as early as you can. Source: https://choresaway.co.nz/faq